Senior Cloud Systems Engineer (Remote) – Production Support

Syms Strategic Group, LLC; Charlottesville (VA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) seeks a Senior Systems Engineer (Production Support) to provide high-level operational support for complex cloud systems in a remote U.S. based role.

You will manage production environments, troubleshoot outages, and work with customers across departments to sustain system reliability. Requirements include 8+ years in systems engineering, 3+ years SQL/monitoring experience, and strong Linux/Windows, scripting, and CI/CD tooling skills.

Qualifications

• 8+ years of experience in systems engineering or a related field, in production environments.
• 3+ years of experience with SQL queries and monitoring.
• Experience with AWS/Azure cloud and IaC tools.
• Proficiency with Linux/Unix and Windows; scripting (Python, Bash, PowerShell).
• Experience with CI/CD pipelines and version control (Git).

Responsibilities

• Provide day-to-day operational support of complex cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Document problems in logging and discrepancy tools and report status to stakeholders.
• Coordinate with customers and teams to ensure production stability.
• Perform routine maintenance/installation of computing infrastructure.
• Implement continuous improvement through IT systems and procedures.
• Maintain inventory of system assets and ensure VA security compliance.
• Produce documentation and training materials as assigned.

Skills

Analytical thinking

Problem solving

Communication skills

Time management

Documentation

On-call readiness

Education

Bachelor’s degree in Computer Science / IT / Systems Engineering

Tools

AWS

Azure

CloudWatch

CloudFormation

S3

Step Functions

Batch Jobs

Git

GitHub Actions

CodeBuild

CodeDeploy

Ansible

Puppet

Chef

SaltStack

DynaTrace

Science Logic

SQL Server (RDS)

Job description

Syms Strategic Group (SSG) seeks a Senior Systems Engineer (Production Support) to provide high-level operational support for complex cloud systems in a remote U.S. based role.

You will manage production environments, troubleshoot outages, and work with customers across departments to sustain system reliability. Requirements include 8+ years in systems engineering, 3+ years SQL/monitoring experience, and strong Linux/Windows, scripting, and CI/CD tooling skills.