Senior Cloud Production Support Engineer (Remote)

Syms Strategic Group, LLC; Melbourne (FL); Remote; USD 85,000 - 117,000; Full time

Benefits offered by this job

Remote work

Job summary

Syms Strategic Group, LLC is seeking a Senior Systems Engineer (Production Support) to deliver high-availability cloud system operations for VA projects. The role emphasizes monitoring, troubleshooting, and automating infrastructure, with collaboration across development, operations, and security teams.

The candidate should have extensive experience in AWS/Azure, Linux/Windows, scripting, and CI/CD, and be comfortable on-call for production support in a remote U.S. based setting.

Qualifications

• Experience with AWS and/or Azure cloud services and monitoring tools.
• Proven track record of managing large-scale production systems.
• Strong Linux/Unix and Windows operating system proficiency.
• Automation and scripting for configuration management.
• Knowledge of IaC and CI/CD pipelines.

Responsibilities

• Provide high-level operational support for complex cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Document issues in logging and discrepancy reporting tools.
• Work directly with customers on day-to-day activities.
• Respond to user calls and escalate when required.
• Maintain computing infrastructure and perform installations.
• Drive continuous improvement of IT systems and procedures.
• Maintain inventory of system assets and ensure VA security policy compliance.
• Provide documentation, training, and additional duties as assigned.

Skills

Strong analytical

Communication skills

Cross-functional teamwork

On-call support

Attention to detail

Education

Bachelor's degree (CS/IT/Systems Engineering)

Tools

AWS

Azure

Linux

Windows

Python

Bash

PowerShell

Ansible

Puppet

Chef

SaltStack

CloudFormation

DynaTrace

ScienceLogic

Git

GitHub Actions

CodeBuild

CodeDeploy

SQL Server

Oracle RDS

Job description

Syms Strategic Group, LLC is seeking a Senior Systems Engineer (Production Support) to deliver high-availability cloud system operations for VA projects. The role emphasizes monitoring, troubleshooting, and automating infrastructure, with collaboration across development, operations, and security teams.

The candidate should have extensive experience in AWS/Azure, Linux/Windows, scripting, and CI/CD, and be comfortable on-call for production support in a remote U.S. based setting.