Remote Senior Systems Engineer – Cloud Production Support

Syms Strategic Group, LLC; Richmond (VA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer (Production Support) to provide day-to-day operational support for complex cloud systems. The role emphasizes on-call readiness, collaboration with cross-functional teams, and ensuring system stability in a remote U.S.

based environment. Required experience includes 8+ years in systems engineering, strong AWS/Azure skills, Linux/Windows proficiency, and automation with scripting and IaC tools.

Qualifications

• 8+ years of experience in systems engineering or related field, production environments.
• Experience with AWS and/or Azure cloud services, including S3, Step Functions, Batch Jobs, and CloudWatch.
• Strong Linux/Unix and Windows skills; proficient in system administration tasks.
• Scripting experience (Python, Bash, PowerShell) for automation and configuration management.
• Experience with automation tools (Ansible, Puppet, Chef, SaltStack).
• Knowledge of IaC tools and cloud-native technologies; familiarity with CloudFormation.
• Experience with monitoring tools and incident response; on-call readiness.

Responsibilities

• Provide high-level operational support for complex production cloud systems.
• Develop solutions for routine technical problems within scope.
• Document problems in logging and discrepancy tools; communicate status to stakeholders.
• Work with customers on day-to-day activities; respond to user issues and escalate when needed.
• Maintain computing infrastructure and inventory; implement continuous improvement.

Skills

AWS/Azure

Linux/Windows

Python

Bash

PowerShell

CI/CD

IaC

Networking

Security compliance

Documentation

Education

Bachelor’s degree in Computer Science/Information Technology/Systems Engineering

Tools

Git

GitHub Actions

CodeBuild/CodeDeploy

Ansible

Puppet

Chef

SaltStack

DynaTrace

CloudWatch

CloudFormation

Job description

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer (Production Support) to provide day-to-day operational support for complex cloud systems. The role emphasizes on-call readiness, collaboration with cross-functional teams, and ensuring system stability in a remote U.S.

based environment. Required experience includes 8+ years in systems engineering, strong AWS/Azure skills, Linux/Windows proficiency, and automation with scripting and IaC tools.