Senior Cloud Support Engineer - Remote (US)

Akamai Technologies, Inc.; Trenton (NJ); Remote; USD 138,000 - 190,000; Full time

Job summary

Akamai Technologies, Inc. is hiring for a Senior Cloud Support Engineer in Cambridge, MA.

The role focuses on defining and resolving complex issues across Akamai products and infrastructure, collaborating with customer teams on pre- and post-sales problems, and contributing to knowledge base articles. This position emphasizes SME expertise across multiple products, driving engineering alignment and ensuring new services are supportable during rollout.

Qualifications

• Must have mastery in network security and management.
• Experience with TCP/IP, UDP, HTTP and routing protocols.
• Strong understanding of network infrastructure and wireless basics.

Responsibilities

• Define and resolve complex technical issues related to Akamai products and infrastructure.
• Collaborate with customer teams on pre- and post-sales technical issues.
• Develop methods and best practices; contribute to knowledge base articles.
• Coordinate feedback to engineering and product management for improvements.

Skills

Networking knowledge

TCP/IP

Routing protocols

Security fundamentals

Education

Master’s degree in CS/SE/IT/EE/EC/CE/Networking/Telecommunications

Bachelor’s degree + 5 years experience in related role

Job description

Akamai Technologies, Inc. is hiring for a Senior Cloud Support Engineer in Cambridge, MA.

The role focuses on defining and resolving complex issues across Akamai products and infrastructure, collaborating with customer teams on pre- and post-sales problems, and contributing to knowledge base articles. This position emphasizes SME expertise across multiple products, driving engineering alignment and ensuring new services are supportable during rollout.