Remote Senior Cloud Support Engineer — Edge & Security

Akamai Technologies, Inc.; Atlanta (GA); Remote; USD 138,000 - 190,000; Full time

Benefits offered by this job

FlexBase program

Remote work from anywhere in the US

Job summary

Akamai Technologies, Inc. is seeking a Senior Cloud Support Engineer in Cambridge, MA to resolve complex issues and work with customer teams on pre- and post-sales problems.

You will analyze data from Akamai’s distributed network and collaborate with engineering to enable new services, with telecommuting allowed from anywhere in the United States. The role emphasizes developing best practices, contributing to knowledge bases, and prioritizing customer feedback into engineering requirements.

Qualifications

• Graduate-level degree in computer science, software engineering, or related field.
• Experience with network security, management, and protocols (TCP/IP, MPLS).
• Strong data analysis skills and ability to work with distributed networks.

Responsibilities

• Define and resolve complex technical issues related to Akamai products and infrastructure.
• Collaborate with customer technical teams on pre- and post-sales issues to investigate root problems.
• Develop knowledge base articles and best practices; coordinate feedback into engineering requirements.

Skills

Network security

TCP/IP

Network protocols

Data analysis

Education

Master's degree in CS/Engineering

Bachelor's degree + 5 years experience

Job description

Akamai Technologies, Inc. is seeking a Senior Cloud Support Engineer in Cambridge, MA to resolve complex issues and work with customer teams on pre- and post-sales problems.

You will analyze data from Akamai’s distributed network and collaborate with engineering to enable new services, with telecommuting allowed from anywhere in the United States. The role emphasizes developing best practices, contributing to knowledge bases, and prioritizing customer feedback into engineering requirements.