Senior Cloud Support Engineer - Remote Impact

Akamai Technologies, Inc.; Denver (CO); Remote; USD 138,000 - 190,000; Full time

Benefits offered by this job

Healthcare

401K

Holidays / vacation (PTO)

Sick time

Parental leave

Employee assistance program

FlexBase program

Job summary

Akamai Technologies, Inc. is hiring for the Senior Cloud Support Engineer role in Cambridge, MA. Telecommuting is allowed from anywhere in the United States, with primary location in Cambridge.

The role focuses on diagnosing complex issues across Akamai products and working with customers to ensure successful resolutions. Candidates should have a Master’s degree (or 5 years experience with a Bachelor's) in CS/Engineering/IT, with strong knowledge of networks, security, and protocols.

Qualifications

• Master’s degree or foreign equivalent in CS/Engineering/IT or related fields.
• Experience in network security, network protocols, and wireless networking.
• Alternatively, a Bachelor’s degree plus five years in a closely related engineering role.

Responsibilities

• Define and resolve complex technical issues related to Akamai products and infrastructure.
• Collaborate with customer technical teams on pre- and post-sales issues to diagnose root causes.
• Develop methods and best practices for delivering outstanding service and knowledge sharing.
• Act as SME for multiple products and services and work with engineering for supportability.
• Translate customer feedback into engineering requirements for future enhancements.

Skills

Network security

Network protocols

TCP/IP

Wireless networking

Education

Master’s degree in CS/Engineering/IT

Bachelor’s degree + 5 years experience

Job description

Akamai Technologies, Inc. is hiring for the Senior Cloud Support Engineer role in Cambridge, MA. Telecommuting is allowed from anywhere in the United States, with primary location in Cambridge.

The role focuses on diagnosing complex issues across Akamai products and working with customers to ensure successful resolutions. Candidates should have a Master’s degree (or 5 years experience with a Bachelor's) in CS/Engineering/IT, with strong knowledge of networks, security, and protocols.