Senior Cloud Security Support Engineer (US East)

Wiz, Inc.; United States; Remote; USD 150,000 - 205,000; Full time

Job summary

Wiz, Inc. is hiring a Senior Solutions Support Engineer to join a global team delivering outstanding technical support for Wiz products. You will troubleshoot complex customer issues, work across engineering and product teams, and contribute to scalable solutions through automation and documentation.

The role requires strong Kubernetes, cloud, and coding skills, plus a solid Linux foundation. This US-based position emphasizes after-hours support and close collaboration with international

Qualifications

• Must be comfortable working 9-6 EST/EDT.
• 7+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role.
• A minimum of 3+ years of experience with Cloud technologies (Azure, AWS, GCP).
• 2+ years of hands-on experience with Kubernetes (AKS/GKS/EKS etc..).
• Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON.
• Proficiency with command-line tools and Linux operating system environments.
• Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States.

Responsibilities

• Responsible for technical customer support experience within the Wiz product.
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams.
• Identify cases that require escalation (either technically or strategically).
• Serve as the subject matter lead on the core technologies within the Wiz product line, providing unparalleled knowledge and expertise.
• Mentor and coach team members in case management best practices and technical upskilling.
• Gather, collect, collate, generate and publish content, including training material for team members.
• Participate in on‑call rotation for after‑hours, holiday, weekend support coverage.
• Create, maintain, and coordinate incident management requests to product or engineering.
• Design and implement solutions that scale the support offering through automations.

Skills

Kubernetes

Cloud platforms

Java

Python

Shell

JavaScript

JSON

Linux

Escalation support

Security knowledge

Networking knowledge

Job description

Wiz, Inc. is hiring a Senior Solutions Support Engineer to join a global team delivering outstanding technical support for Wiz products. You will troubleshoot complex customer issues, work across engineering and product teams, and contribute to scalable solutions through automation and documentation.

The role requires strong Kubernetes, cloud, and coding skills, plus a solid Linux foundation. This US-based position emphasizes after-hours support and close collaboration with international