Senior Cloud Security & AI Solutions Engineer

Wizinc; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Wiz is seeking a Solutions Support Engineer to join a global, cloud-native security platform team. You’ll provide expert-level technical support across AWS, Azure, and GCP environments, addressing issues spanning vulnerability management, runtime defense, and cloud security posture.

The role blends troubleshooting with AI-driven automation to scale support and improve resolution quality. You will collaborate with cross-functional teams to triage, diagnose, and resolve complex incidents,

Qualifications

• 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
• 2+ years working with cloud platforms (AWS, Azure, GCP) - including IAM, networking (VPCs, security groups, firewalls), and core compute/storage services
• 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications
• Strong understanding of cloud security fundamentals: identity and access management, network segmentation, compliance frameworks, and security posture assessment
• Experience reading and debugging code in one or more of: Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL
• Proficiency with command-line tools and Linux operating system environments
• Familiarity with the current AI landscape, including LLM architectures and the integration of AI-driven tooling into technical workflows

Responsibilities

• Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, identity & access management, network analysis, and data security
• Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms - including IAM/permissions issues, network connectivity, API authentication, and scanning infrastructure
• Diagnose workload scanning and runtime security issues including outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring
• Analyze vulnerability findings - triage false positives, validate detection accuracy, investigate SBOM/SCA results, and assess secret detection and patch management coverage
• Support shift-left security workflows including CI/CD scanning, IaC security, admission controllers, Kubernetes connectors, and code/version control scanning
• Design and implement automation that scales the support offering - leveraging AI agents, agentic workflows, and tooling to improve triage accuracy and resolution efficiency
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage

Skills

5+ years in customer support/tech role

2+ years cloud platforms (AWS/Azure/G‑

Tools

Kubernetes

Terraform

CI/CD tooling

API debugging (GraphQL/REST)

Jira/ServiceNow/Zendesk

Job description

Wiz is seeking a Solutions Support Engineer to join a global, cloud-native security platform team. You’ll provide expert-level technical support across AWS, Azure, and GCP environments, addressing issues spanning vulnerability management, runtime defense, and cloud security posture.

The role blends troubleshooting with AI-driven automation to scale support and improve resolution quality. You will collaborate with cross-functional teams to triage, diagnose, and resolve complex incidents,