Senior Cloud & Production Systems Engineer — Remote

Socket.dev; Concord (NH); On-site; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer (Production Support) to provide high-level operational support for complex cloud-based systems in a remote-capable role.

The candidate should have 8+ years in systems engineering, with AWS/Azure experience, Linux/Windows proficiency, automation, and security compliance. This is a 100% US-based remote position supporting VA with a W-2 arrangement.

Qualifications

• 8+ years of experience in systems engineering or a related field, particularly in production environments.
• 3+ years of experience with SQL query and monitoring.
• U.S. Citizenship required.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with the customer in most aspects of the day-to-day activities.
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required.
• Communicate with users and senior management the status of key problem statuses.
• Perform maintenance/installation of computing infrastructure.
• Implement continuous improvement methodology through the use of IT systems or procedure.
• Maintain inventory of system assets.
• Ensure compliance with VA standards and security policies.
• Provide documentation, training, and additional duties as assigned.

Skills

Cloud platforms

Production systems

Linux/Windows

System administration

Scripting

Automation tools

IaC

Monitoring tools

Troubleshooting

Networking

Security best practices

Security audits

Databases

DB performance

CI/CD

Git

Problem solving

Communication

Time management

On-call

Documentation

Multitasking

Cross-functional

Education

Bachelor's degree

Tools

AWS

Azure

CloudFormation

Job description

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer (Production Support) to provide high-level operational support for complex cloud-based systems in a remote-capable role.

The candidate should have 8+ years in systems engineering, with AWS/Azure experience, Linux/Windows proficiency, automation, and security compliance. This is a 100% US-based remote position supporting VA with a W-2 arrangement.