Senior Cloud Operations Engineer - Global 24x7 Deployments

Pegasystems; Waltham, Northern (MA, KY); Hybrid; USD 102,000 - 153,000; Full time

Benefits offered by this job

Competitive global benefits

Bonus potential

Employee equity

Job summary

Pegasystems is seeking a Senior Cloud Operations Engineer, Deployments, to ensure reliability and availability of Pegasystems cloud services. You will join a follow-the-sun team with global locations and contribute to operational excellence.

Responsibilities include provisioning environments, managing deployments, upgrades, migrations across AWS/GCP, Kubernetes, and databases; support for FedRAMP; collaboration with stakeholders; strong ITIL processes.

Qualifications

• 5+ years of hands-on operational experience in installing, configuring and troubleshooting Java applications and Apache Tomcat
• 2+ years of hands-on operational experience with AWS and/or GCP
• 5+ years of leading technical projects in a global environment
• Deep understanding of cloud-based infrastructure, platform, and application operations
• Familiarity with ITIL processes (Incident, Change, Problem, Service Request)

Responsibilities

• Provision new environments and upgrade infrastructure components and products
• Lead cloud deployment, migration, and implementation projects
• Plan scope, deliverables, resources, and timelines for new initiatives
• Coordinate maintenance windows and client notifications for upgrades
• Monitor ticket queues and allocate tasks to teams
• Define milestones and schedules to drive program goals
• Communicate program status to multiple stakeholders
• Define metrics to measure success and drive improvements
• Identify risks and opportunities and surface actionable learnings
• Create and update operational runbooks and SOPs

Skills

Cloud

Linux

DevOps

Project management

Communication

Education

Bachelor’s degree in computer science/engineering or equivalent

Tools

AWS

GCP

Kubernetes

Docker

PostgreSQL

MongoDB

Cassandra

Job description

Pegasystems is seeking a Senior Cloud Operations Engineer, Deployments, to ensure reliability and availability of Pegasystems cloud services. You will join a follow-the-sun team with global locations and contribute to operational excellence.

Responsibilities include provisioning environments, managing deployments, upgrades, migrations across AWS/GCP, Kubernetes, and databases; support for FedRAMP; collaboration with stakeholders; strong ITIL processes.