Senior Cloud Reliability Engineer - 24x7 Ops

Pegasystems; Phoenix (AZ); On-site; USD 102,000 - 153,000; Full time

Benefits offered by this job

Gartner leadership recognition

Continuous learning opportunities

Flexible, inclusive work environment

Competitive benefits + employee equity

Job summary

Pega is seeking an experienced Cloud Operations Engineer to ensure reliability and security of its cloud platforms. The role supports a follow-the-sun model with global teams and will involve on-call rotations and FedRAMP-related work.

You will own runbooks and partner with Engineering and Security to enhance platform resiliency, automation, and operational excellence across SaaS environments.

Qualifications

• 3+ years supporting enterprise cloud infrastructure or SaaS platforms.
• 2+ years operating AWS infrastructure services (GCP a plus).
• 2+ years of Linux systems administration experience.
• Familiarity with networking concepts (DNS, load balancing, firewalls).
• CCNA/CCNP a plus, not required.

Responsibilities

• Monitor and resolve infrastructure alerts, incidents, and changes within SLA.
• Own and drive customer-impacting escalations with focus on stability.
• Provision, operate, and upgrade cloud infrastructure components across compute/storage/platform services.
• Troubleshoot complex infrastructure issues and perform root-cause analysis.

Skills

Cloud infra ops

AWS services

Linux admin

Scripting (Bash/Python)

Incident management

Tools

AWS Console

Job description

Pega is seeking an experienced Cloud Operations Engineer to ensure reliability and security of its cloud platforms. The role supports a follow-the-sun model with global teams and will involve on-call rotations and FedRAMP-related work.

You will own runbooks and partner with Engineering and Security to enhance platform resiliency, automation, and operational excellence across SaaS environments.