Cloud Reliability Engineer – 24/7 Ops & FedRAMP

Pegasystems; Salt Lake City (UT); On-site; USD 102,000 - 153,000; Full time

Benefits offered by this job

Gartner leadership recognition

Continuous learning opportunities

Innovative, inclusive, agile culture

Competitive global benefits including:

Job summary

Pegasystems is hiring for a Service Reliability Engineer on our SRT to ensure reliability, performance, and security of our cloud platforms. You’ll own systems, drive resiliency, and reduce toil through automation in a global, follow‑the‑sun environment.

The role requires hands‑on cloud infrastructure experience, AWS proficiency, Linux administration, and a strong platform mindset. Training and after‑hours on‑call are included as part of the shift pattern.

Qualifications

• 3+ years supporting enterprise cloud infrastructure or cloud operations for SaaS platforms.
• 2+ years of hands-on experience operating AWS infrastructure services (experience with GCP a plus).
• 2+ years of Linux systems administration experience. Working knowledge of AWS services, including EC2, EBS, S3; ELB/Load Balancing; VPC, Transit Gateway, Route 53.
• Experience supporting highly available, fault-tolerant cloud environments. Familiarity with infrastructure automation and scripting (Bash, Shell, Python, or similar).
• Exposure to networking concepts (DNS, load balancing, firewalls) as part of broader infrastructure operations; AWS or GCP certification preferred; CCNA/CCNP a plus, but not required.

Responsibilities

• Monitor, respond to, and resolve infrastructure alerts, incidents, service requests, and changes within SLA.
• Own and drive customer-impacting escalations with a focus on stability and service restoration.
• Provision, operate, and upgrade cloud infrastructure components across compute, storage, and platform services.
• Troubleshoot complex infrastructure and platform issues, perform root cause analysis, and contribute to long‑term fixes.
• Create, maintain, and continuously improve runbooks, SOPs, and operational standards.
• Partner with Engineering on pre‑release validation and operational readiness of new platform capabilities.
• Identify opportunities to automate manual or repetitive operational tasks and reduce operational toil.
• Participate in infrastructure‑focused projects and adapt to evolving business and platform requirements.
• Participate in an after‑hours on‑call rotation, including weekend coverage.
• Support FedRAMP‑compliant environments (U.S. citizenship and residency required).

Skills

Cloud operations

Infrastructure engineering

AWS

Linux

Networking basics

SaaS platforms

Tools

Bash

Shell

Python

Job description

Pegasystems is hiring for a Service Reliability Engineer on our SRT to ensure reliability, performance, and security of our cloud platforms. You’ll own systems, drive resiliency, and reduce toil through automation in a global, follow‑the‑sun environment.

The role requires hands‑on cloud infrastructure experience, AWS proficiency, Linux administration, and a strong platform mindset. Training and after‑hours on‑call are included as part of the shift pattern.