Senior Cloud Reliability Engineer – 24x7 SaaS

Pegasystems; Sterling (VA); Hybrid; USD 102,400 - 153,200; Full time

Benefits offered by this job

Gartner leadership recognition

Continuous learning opportunities

Inclusive, agile, fun work environment

Competitive global benefits + equity

Job summary

Pegasystems is hiring a Senior Cloud Operations Engineer to support cloud service reliability. You will provision and upgrade environments, troubleshoot customer issues, and drive automation across global teams.

The role requires US citizenship due to FedRamp work and offers 24x7 coverage with a rotating shift on the East Coast and US sites. Ideal candidates have 5+ years in cloud operations, strong Linux and Java/Tomcat experience, and Kubernetes familiarity.

Qualifications

• 5+ years hands-on operational experience in installing, configuring, troubleshooting, and tuning Java apps and Tomcat servers.
• 5+ years enterprise Linux administration experience.
• Hands-on AWS and/or GCP experience.
• Understanding of cloud-based infrastructure, upgrades, backups, monitoring, and observability.
• Kubernetes experience a plus; familiarity with microservices.
• Administration of web servers such as Tomcat, Apache, IIS, Nginx.
• Basic network troubleshooting: TCP/IP, DNS, VPN a plus.
• Scripting in Bash/Python or similar to automate tasks a plus.
• Bachelor’s degree in CS/Engineering or equivalent.
• AWS/GCP certifications a plus; CKA a plus.

Responsibilities

• Provisioning of new environments and upgrading infrastructure and application components.
• Decommissioning environments as needed.
• Troubleshooting customer environments and performing root cause analysis.
• Create and maintain runbooks and standard operating procedures.
• Collaborate on testing pre-release product enhancements with engineering.
• Identify opportunities to automate repetitive tasks and write automation scripts.
• Coordinate upgrades, hotfixes, and patches with the team.
• Manage deployment of system updates and patches; monitor tickets and escalations.

Skills

Cloud operations

Customer service

Cross-functional teams

Continuous improvement

Learning new technologies

Fast-paced environment

Education

Bachelor's degree in Computer Science/Engineering

AWS Certification

GCP Certification

Certified Kubernetes Administrator

Tools

Amazon Web Services (AWS)

Google Cloud Platform (GCP)

Kubernetes

Tomcat

Linux administration

Job description

Pegasystems is hiring a Senior Cloud Operations Engineer to support cloud service reliability. You will provision and upgrade environments, troubleshoot customer issues, and drive automation across global teams.

The role requires US citizenship due to FedRamp work and offers 24x7 coverage with a rotating shift on the East Coast and US sites. Ideal candidates have 5+ years in cloud operations, strong Linux and Java/Tomcat experience, and Kubernetes familiarity.