Senior Cloud Reliability Engineer - 24x7 SRE (FedRAMP)

Pegasystems; Norfolk (VA); On-site; USD 102,000 - 153,000; Full time

Benefits offered by this job

Continuous learning opportunities

Innovative, inclusive environment

Competitive global benefits + bonus/in

Job summary

Pegasystems seeks an experienced cloud operations engineer to join the Service Reliability Team (SRT). You will own and operate cloud infrastructure components across compute, storage, and platform services, collaborating with Engineering, Security, and Support to ensure reliability for mission‑critical SaaS environments.

You will work to reduce toil through automation, participate in on‑call rotations, and contribute to runbooks and SOPs, with strong focus on resilience and incident response.

Qualifications

• 3+ years supporting enterprise cloud infrastructure or cloud operations for SaaS platforms.
• 2+ years operating AWS infrastructure services (experience with GCP a plus).
• 2+ years of Linux systems administration; working knowledge of AWS services and networking concepts; CCNA/CCNP a plus, but not required.

Responsibilities

• Monitor, respond to, and resolve infrastructure alerts, incidents, service requests, and changes within SLA.
• Own and drive customer-impacting escalations with focus on stability and service restoration.
• Provision, operate, and upgrade cloud infrastructure components across compute, storage, and platform services.
• Troubleshoot complex infrastructure and platform issues, perform root cause analysis, and contribute to long‑term fixes.
• Create, maintain, and continuously improve runbooks, SOPs, and operational standards.
• Partner with Engineering on pre‑release validation and operational readiness of new platform capabilities.
• Identify opportunities to automate manual or repetitive operational tasks and reduce operational toil.
• Participate in infrastructure‑focused projects and adapt to evolving business and platform requirements.
• Participate in an after‑hours on‑call rotation, including weekend coverage.
• Support FedRAMP‑compliant environments (U.S. citizenship and residency required)

Skills

Cloud operations

AWS

Linux administration

Networking concepts

Scripting (Bash/Python)

Tools

EC2, EBS, S3

ELB/Load Balancing

VPC, Transit Gateway, Route 53

Job description

Pegasystems seeks an experienced cloud operations engineer to join the Service Reliability Team (SRT). You will own and operate cloud infrastructure components across compute, storage, and platform services, collaborating with Engineering, Security, and Support to ensure reliability for mission‑critical SaaS environments.

You will work to reduce toil through automation, participate in on‑call rotations, and contribute to runbooks and SOPs, with strong focus on resilience and incident response.