Senior Cloud Operations Engineer, Deployments

Pegasystems; Sterling (VA); Hybrid; USD 102,400 - 153,200; Full time

Benefits offered by this job

Gartner leadership recognition

Continuous learning opportunities

Inclusive, agile, fun work environment

Competitive global benefits + equity

Job summary

Pegasystems is hiring a Senior Cloud Operations Engineer to support cloud service reliability. You will provision and upgrade environments, troubleshoot customer issues, and drive automation across global teams.

The role requires US citizenship due to FedRamp work and offers 24x7 coverage with a rotating shift on the East Coast and US sites. Ideal candidates have 5+ years in cloud operations, strong Linux and Java/Tomcat experience, and Kubernetes familiarity.

Qualifications

• 5+ years hands-on operational experience in installing, configuring, troubleshooting, and tuning Java apps and Tomcat servers.
• 5+ years enterprise Linux administration experience.
• Hands-on AWS and/or GCP experience.
• Understanding of cloud-based infrastructure, upgrades, backups, monitoring, and observability.
• Kubernetes experience a plus; familiarity with microservices.
• Administration of web servers such as Tomcat, Apache, IIS, Nginx.
• Basic network troubleshooting: TCP/IP, DNS, VPN a plus.
• Scripting in Bash/Python or similar to automate tasks a plus.
• Bachelor’s degree in CS/Engineering or equivalent.
• AWS/GCP certifications a plus; CKA a plus.

Responsibilities

• Provisioning of new environments and upgrading infrastructure and application components.
• Decommissioning environments as needed.
• Troubleshooting customer environments and performing root cause analysis.
• Create and maintain runbooks and standard operating procedures.
• Collaborate on testing pre-release product enhancements with engineering.
• Identify opportunities to automate repetitive tasks and write automation scripts.
• Coordinate upgrades, hotfixes, and patches with the team.
• Manage deployment of system updates and patches; monitor tickets and escalations.

Skills

Cloud operations

Customer service

Cross-functional teams

Continuous improvement

Learning new technologies

Fast-paced environment

Education

Bachelor's degree in Computer Science/Engineering

AWS Certification

GCP Certification

Certified Kubernetes Administrator

Tools

Amazon Web Services (AWS)

Google Cloud Platform (GCP)

Kubernetes

Tomcat

Linux administration

Job description

Senior Cloud Operations Engineer, Deployments

Location: Waltham, Massachusetts & Sterling, Virginia.

Job Category: Information Technology.

As a member of the Cloud Operations team, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings. We operate as a global follow‑the‑sun 24x7 team with locations in Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

Shift Description

Due to work with FedRamp, US Citizenship is required. The standard work week will be five days per week; which may be Monday‑Friday or Tuesday‑Saturday (changing on a quarterly basis). Shift hours are fixed and do not rotate day‑to‑day, rather on a monthly or quarterly basis (shifts of 8 am‑4 pm or 3 pm‑12 am). This approach allows for stability in scheduling while ensuring coverage across our global teams.

Picture Yourself At Pega

You will have the opportunity to work on diverse problems and apply your expertise and experience to improve reliability of Pega Cloud Platform. You will take personal ownership of the systems you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from recurring. By collaborating and communicating with customers and internal stakeholders, you will deliver best‑in‑class support.

What You’ll Do At Pega

• Perform provisioning of new environments and upgrade of the infrastructure components and product application
• Perform decommission of existing environments
• Troubleshoot and resolve customers environment issues along with root cause analysis
• Create and maintain operational runbooks
• Identify and document standard operating procedures for daily tasks
• Participate in testing of pre‑release product enhancement testing with engineering
• Identify opportunities for automation of repeated tasks and reduce toil
• Write scripts to automate repetitive tasks
• Work with team on scheduling upgrade tasks / hotfixes and patches
• Manage / execute deployment of system updates / patches and hotfixes
• Monitor the team’s ticket queue and work with team to distribute tickets in a timely manner
• Monitor team’s email distribution list for escalation / communication
• Prepare handoff documentation to work with other global teams
• Willing to be on‑call to support customers on a rotational basis

Who You Are

• Proven professional and technical experience in an enterprise cloud environment supporting SaaS applications with a focus on operational delivery excellence and customer service
• You are self‑motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills
• Works well with cross‑functional global and remote teams
• Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements
• Comfortable working in a fast‑paced, enterprise environment
• Possess customer obsession and proven empathy towards customers

What You’ve Accomplished

• 5+ years of hands‑on operational or engineering experience in installing, configuring, troubleshooting, and tuning Java applications and Apache Tomcat application servers
• 5+ years of experience with enterprise scale Linux Administration
• Hands‑on operational experience with Amazon Web Services (AWS) and/or Google Cloud Platform (GCP)
• Deep understanding of cloud‑based infrastructure, platform, and application operational administration – including product and platform upgrades, installations, backup, and recovery, monitoring and observability, etc.
• Experience with microservices architecture with Kubernetes is a plus
• Administration of web servers running Tomcat, Apache, IIS, Nginx
• Basic network troubleshooting skills including TCP/IP, DNS, VPN is a plus
• Experience in Bash/Shell, Python, or similar scripting languages to automate common tasks, a plus
• Bachelor’s degree in Computer Science/Engineering or equivalent
• AWS / GCP Certification, a plus
• Certified Kubernetes Administrator, a plus

Pega Offers You

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Salary & Benefits

Base salary range for this role is $102,400 - $153,200 USD annually. This role may also be eligible for annual bonus or commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate’s education, experience, skills, and qualifications, as well as market conditions.