Senior Cloud Logistics Control Tower Lead - Final Mile

DSV - Global Transport and Logistics; Lancaster (TX); On-site; USD 65,000 - 72,000; Full time

Job summary

DSV – Global Transport and Logistics in Lancaster, TX, is seeking a Senior Control Tower Specialist for Cloud Logistics. You will manage end‑to‑end freight movements across origin pickup, linehaul, and final delivery, serving as a trusted liaison between customers, carriers, and cross‑functional teams.

Responsibilities include overseeing shipments lifecycle, handling complex final mile issues, analyzing performance trends, and ensuring SLA compliance.

Qualifications

• High School diploma or equivalent required; Bachelor’s degree in business, logistics, supply chain management, or a related field is preferred.
• 5+ years’ experience in FTL/LTL, logistics, transportation brokerage, or related field required.
• Experience with Transportation management software.
• Prior experience interpreting contracts or SLAs and implementing logistics solutions a plus.

Responsibilities

• Oversee the full lifecycle of shipments from pickup to final delivery, including appointment scheduling, load monitoring, and delivery confirmation.
• Serve as the escalation point for complex final mile delivery issues and determine corrective actions in partnership with stakeholders.
• Analyze trends in service failures, accessorials, delivery refusals, and customer feedback.
• Develop process improvement strategies to increase on‑time and in‑full delivery metrics.
• Interpret and enforce service‑level agreements (SLAs) with a deep understanding of customer contracts, ensuring compliance across internal and external stakeholders.
• Collaborate with Operation Managers, Key Account Managers, and external logistics providers to streamline communication and service execution.
• Investigate and resolve exceptions, customer escalations, or carrier delays with minimal oversight.
• Provide timely communication updates with carriers, customers, and internal stakeholders.
• Monitor real‑time shipment data and system inputs across the Transportation Management System (TMS), ensuring accuracy and consistency with service goals.
• Provide strategic insights and recommendations to leadership based on shipment trends, carrier performance, and customer KPIs (e.g., OTIF).
• Partner with internal teams such as Sales, Warehouse Operations, and Customer Success to support integrated service solutions.
• Lead or support special initiatives, systems enhancements, or customer onboarding related to final mile logistics.
• Support ad‑hoc reporting and project assignments as delegated by management.
• Track last‑leg movements and proactively resolve any foreseen and unforeseen delays.
• Other duties and project work as assigned.

Skills

FTL/LTL Logistics

Contract interpretation

Microsoft Office

TMS experience

Analytical skills

Communication

Education

High School diploma or equivalent

Bachelor’s degree in business or logistics

Tools

Transportation Management System (TMS)

Job description

DSV – Global Transport and Logistics in Lancaster, TX, is seeking a Senior Control Tower Specialist for Cloud Logistics. You will manage end‑to‑end freight movements across origin pickup, linehaul, and final delivery, serving as a trusted liaison between customers, carriers, and cross‑functional teams.

Responsibilities include overseeing shipments lifecycle, handling complex final mile issues, analyzing performance trends, and ensuring SLA compliance.