Senior Control Tower: Cloud Logistics & Final-Mile Ops

DSV Road GmbH; Lancaster (TX); On-site; USD 65,000 - 72,000; Full time

Job summary

DSV – Global Transport and Logistics in Lancaster, TX is seeking a Senior Control Tower Specialist, Cloud Logistics to oversee end-to-end freight movements from origin to final delivery and coordinate with customers, carriers, and cross-functional teams. You will monitor KPI performance, manage exceptions, and ensure SLAs are met while contributing to process improvements and onboarding initiatives.

The role requires 5+ years in freight/logistics, proficiency with TMS and MS Office, and strong

Qualifications

• High School diploma or equivalent required; Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
• 5+ years’ experience in FTL/LTL, logistics, transportation brokerage, or related field required
• Experience with Transportation management software
• Prior experience interpreting contracts or SLAs and implementing logistics solutions a plus.

Responsibilities

• Oversee the full lifecycle of shipments from pickup to final delivery, including appointment scheduling, load monitoring, and delivery confirmation.
• Serve as the escalation point for complex final mile delivery issues and determine corrective actions in partnership with stakeholders.
• Analyze trends in service failures, accessorials, delivery refusals, and customer feedback.
• Develop process improvement strategies to increase on-time and in-full delivery metrics.
• Interpret and enforce service-level agreements (SLAs) with a deep understanding of customer contracts, ensuring compliance across internal and external stakeholders.
• Collaborate with Operation Managers, Key Account Managers, and external logistics providers to streamline communication and service execution.
• Investigate and resolve exceptions, customer escalations, or carrier delays with minimal oversight.
• Provide timely communication updates with carriers, customers, and internal stakeholders
• Monitor real-time shipment data and system inputs across the Transportation Management System (TMS), ensuring accuracy and consistency with service goals.
• Provide strategic insights and recommendations to leadership based on shipment trends, carrier performance, and customer KPIs (e.g., OTIF).
• Partner with internal teams such as Sales, Warehouse Operations, and Customer Success to support integrated service solutions.
• Lead or support special initiatives, systems enhancements, or customer onboarding related to final mile logistics.
• Support ad-hoc reporting and project assignments as delegated by management.
• Track last-leg movements and proactively resolve any foreseen and unforeseen delays
• Other duties and project work as assigned

Skills

English fluency

Analytics

Problem solving

Independent work

Cross-functional collaboration

Organization

Logistics knowledge

Microsoft Office

TMS experience

Relationship building

Education

High School diploma

Bachelor’s degree in business/logistics/supply chain

Tools

Transportation Management System (TMS)

Microsoft Office

Job description

DSV – Global Transport and Logistics in Lancaster, TX is seeking a Senior Control Tower Specialist, Cloud Logistics to oversee end-to-end freight movements from origin to final delivery and coordinate with customers, carriers, and cross-functional teams. You will monitor KPI performance, manage exceptions, and ensure SLAs are met while contributing to process improvements and onboarding initiatives.

The role requires 5+ years in freight/logistics, proficiency with TMS and MS Office, and strong