Control Tower Pro: Cloud Logistics & Shipment Visibility

DSV Road GmbH; Lancaster (TX); On-site; USD 30,000 - 39,000; Full time

Job summary

DSV Road Transport US in Lancaster, TX seeks a Control Tower Specialist, Cloud Logistics to monitor shipments across first, middle, and final mile with real-time visibility. You will track milestones, coordinate with drivers, carriers, and partners, and maintain up-to-date status in our systems.

The role requires attention to detail, proactivity in resolving delays, and strong communication. English fluency is essential; experience with TMS/GPS platforms is a plus, and you’ll join a global

Qualifications

• High School diploma or equivalent.
• 1–2 years of experience in transportation, logistics, freight brokerage, customer service, dispatch, or related field preferred.
• Experience working with transportation management, shipment tracking, GPS, or similar technology platforms preferred.
• Experience communicating with drivers, carriers, or transportation providers is a plus.
• Proficient with Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Ability to learn and effectively use Transportation Management Systems (TMS), GPS tracking platforms, and other transportation technology.
• Strong attention to detail and ability to maintain accurate shipment information.
• Strong organizational and time-management skills.
• Ability to monitor multiple shipments and priorities in a deadline-driven environment.
• Effective written and verbal communication skills.
• Comfortable communicating by phone with drivers, carriers, brokerage offices, and internal teams to obtain shipment information.
• Ability to identify potential delays or exceptions and elevate issues appropriately.
• Ability to follow established processes, procedures, and customer requirements.
• Basic problem-solving skills and ability to research missing or incomplete shipment information.
• Ability to work independently while contributing effectively within a team environment.
• Organized, dependable, and proactive in following up on outstanding items.
• Fluency in English is required; knowledge of additional languages is a plus.

Responsibilities

• Monitor active shipments and milestones from origin to final delivery.
• Update shipment tracking reports every two hours to ensure current and accurate shipment visibility.
• Track milestones including pickup, in-transit status, ETA, and delivery.
• Obtain shipment status updates using GPS, tracking systems, Transportation Management Systems (TMS), and other technology platforms.
• Contact drivers, carriers, brokerage offices, and other transportation partners to obtain status updates when current information is not available electronically.
• Document shipment updates, estimated arrival times, delays, and other relevant information accurately and timely within required systems and reports.
• Monitor shipments for missed milestones, potential delays, or other exceptions and elevate concerns to the appropriate team member for resolution.
• Follow up on outstanding shipment updates and open items to ensure accurate and complete reporting.
• Communicate timely shipment status information and updates to internal stakeholders as required.
• Track first, middle, and final mile movements and identify potential service disruptions or delays.
• Confirm delivery status and supporting shipment information when required.
• Maintain accurate and consistent shipment data within the Transportation Management System (TMS) and other tracking tools.
• Follow established customer requirements, operating procedures, and escalation processes.
• Support the Control Tower team with shipment research, reporting, and other operational activities as needed.
• Support ad-hoc reporting and project assignments as delegated by management.
• Perform other duties, projects, and responsibilities as assigned.

Skills

MS Office

Communication

Time management

Attention to detail

Fluency in English

Education

High School diploma

Tools

Transportation Management System (TMS)

GPS tracking platforms

Job description

DSV Road Transport US in Lancaster, TX seeks a Control Tower Specialist, Cloud Logistics to monitor shipments across first, middle, and final mile with real-time visibility. You will track milestones, coordinate with drivers, carriers, and partners, and maintain up-to-date status in our systems.

The role requires attention to detail, proactivity in resolving delays, and strong communication. English fluency is essential; experience with TMS/GPS platforms is a plus, and you’ll join a global