Senior Cloud Logistics Control Tower Lead (Final Mile)

Dsv Air & Sea SAU; Lancaster, Northern (TX, KY); Hybrid; USD 65,000 - 72,000; Full time

Job summary

DSV Road Transport seeks a Senior Control Tower Specialist to oversee end-to-end freight movements from origin to final delivery. You will act as a subject-matter expert, coordinating with customers, carriers, and cross-functional teams to maintain service excellence.

The role focuses on proactive exception management, performance data analysis, and alignment with contractual requirements across the first, middle, and final mile network.

Qualifications

• 5+ years’ experience in FTL/LTL, logistics, transportation brokerage, or related field.

Responsibilities

• Oversee full lifecycle of shipments from pickup to final delivery.
• Escalation point for complex final mile issues with corrective actions.
• Analyze service failures, accessorials, and customer feedback.
• Develop process improvements to increase on-time and in-full delivery metrics.
• Interpret and enforce SLAs with contracts and customer expectations.
• Collaborate with internal and external stakeholders to ensure service execution.

Skills

English fluency

Analytical thinking

Communication skills

Problem solving

Independent work

Stakeholder updates

Education

Bachelor's degree in business/logistics/supply chain

Tools

Transportation management software

Job description

DSV Road Transport seeks a Senior Control Tower Specialist to oversee end-to-end freight movements from origin to final delivery. You will act as a subject-matter expert, coordinating with customers, carriers, and cross-functional teams to maintain service excellence.

The role focuses on proactive exception management, performance data analysis, and alignment with contractual requirements across the first, middle, and final mile network.