Senior Cloud & Infra Support Engineer — Remote

Syms Strategic Group, LLC; Towson (MD); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC seeks a Senior Application/Infrastructure Support Engineer to manage day-to-day operations of cloud-based systems for VA projects. Responsible for rapid resolution, documentation, and collaboration with customers across teams.

The role emphasizes automation, monitoring, security compliance, and on-call readiness to maintain system reliability in a remote, U.S.-based environment.

Qualifications

• 8+ years of experience in systems engineering or a related field, particularly in production environments.
• 3+ years of experience with SQL query and monitoring.
• Experience with AWS and/or Azure cloud services and related tooling.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, including diagnostic data collection and recovery activities.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with the customer in most aspects of day-to-day activities.
• Respond to user calls regarding hardware and software problems, escalating when required.
• Communicate with users and senior management the status of key problem statuses.
• Perform maintenance/installation of computing infrastructure.
• Implement continuous improvement methodology through IT systems or procedures.
• Maintain inventory of system assets.
• Ensure compliance with VA standards and security policies.
• Provide documentation, training, and additional duties as assigned.

Skills

AWS/Azure Cloud

Linux/Unix

Windows OS

Scripting (Python/Bash/PowerShell)

Automation tools (Ansible/Puppet/Chef)

IaC (CloudFormation)

CloudWatch/Monitoring

Networking/VPN

Security/compliance

SQL queries/monitoring

CI/CD pipelines

Git/version control

Education

Bachelor's degree in Computer Science/IT/Systems Engineering

Tools

GitHub Actions

AWS CodeBuild

CodeDeploy

Job description

Syms Strategic Group, LLC seeks a Senior Application/Infrastructure Support Engineer to manage day-to-day operations of cloud-based systems for VA projects. Responsible for rapid resolution, documentation, and collaboration with customers across teams.

The role emphasizes automation, monitoring, security compliance, and on-call readiness to maintain system reliability in a remote, U.S.-based environment.