Senior Cloud Customer Success Manager – Growth & Value Realization

Spectrum; Hoboken (NJ); Remote; USD 95,000 - 125,000; Full time

Job summary

RapidScale is seeking a Customer Success Manager III to manage a portfolio of customers, drive adoption, and ensure exceptional service. The role partners with Sales, Delivery, and Support to deliver measurable value and long-term success.

Ideal candidates are customer-focused, highly organized, and able to manage multiple priorities while building trusted relationships with customers and internal teams.

Qualifications

• Experience in Customer Success, Client Services, Account Management, or Consulting in B2B tech/services.
• Experience managing customer relationships and supporting adoption, retention, and satisfaction.
• Strong communication and relationship-management skills.
• Ability to collaborate across cross-functional teams in a matrixed organization.

Responsibilities

• Manage a portfolio of customers as their primary Customer Success contact.
• Develop Customer Success Plans aligned to customer objectives and outcomes.
• Monitor adoption and health to identify opportunities and risks.
• Collaborate with Sales, Delivery, Operations, Consulting, Engineering and Support to ensure a seamless customer experience.
• Support renewal activities and identify opportunities for additional solutions or services.
• Maintain trusted relationships through proactive engagement and timely follow-up.
• Follow established Customer Success methodologies and contribute to process improvements.

Skills

Customer Success

Client Services

Account Management

Customer Experience

Consulting

Education

Bachelor's degree in related discipline

Tools

CRM platforms

Job description

RapidScale is seeking a Customer Success Manager III to manage a portfolio of customers, drive adoption, and ensure exceptional service. The role partners with Sales, Delivery, and Support to deliver measurable value and long-term success.

Ideal candidates are customer-focused, highly organized, and able to manage multiple priorities while building trusted relationships with customers and internal teams.