Senior Cloud Customer Success Manager

Spectrum; Phoenix (AZ); Remote; USD 90,000 - 120,000; Full time

Job summary

RapidScale is seeking a Customer Success Manager III to manage a portfolio of customers, ensuring adoption of RapidScale solutions and exceptional customer experiences. You will work closely with Sales, Delivery, Operations, Consulting, Engineering, and Support to deliver value throughout the customer lifecycle.

The ideal candidate is customer-focused, highly organized, and collaborative, with the ability to manage multiple priorities while building trusted relationships with customers and

Qualifications

• Bachelor's degree in a related discipline and 6 years' experience; alternative combinations are noted in the ad.
• Experience in Customer Success, Client Services, Account Management, or related fields within a B2B technology or services environment.
• Strong communication, relationship management, and problem-solving skills.
• Ability to collaborate across cross-functional teams in a matrixed organization.
• Strong organizational skills with the ability to manage multiple customers and priorities.

Responsibilities

• Manage a portfolio of assigned customers as the primary Customer Success contact.
• Develop and maintain Customer Success Plans aligned to customer objectives and outcomes.
• Monitor adoption, utilization, and health to identify opportunities and risks.
• Partner with customers to maximize value of RapidScale solutions throughout their lifecycle.
• Escalate concerns and coordinate internal resources for timely resolution.
• Guide customers through onboarding, adoption, engagement, and renewal readiness.
• Conduct quarterly business reviews to ensure alignment with customer goals.
• Maintain accurate account documentation, engagement plans, and success metrics.
• Identify risks to satisfaction and retention and develop mitigation plans.
• Collaborate with Sales, Delivery, Operations, Consulting, Engineering, and Support to deliver a seamless experience.
• Support renewal activities by demonstrating customer value and outcomes.
• Promote a positive customer experience through proactive engagement and follow-through.

Skills

Customer success

Communication

Relationship management

Cross-functional collaboration

Organizational skills

CRM proficiency

Education

Bachelor's degree in related field

Tools

CRM systems

Job description

RapidScale is seeking a Customer Success Manager III to manage a portfolio of customers, ensuring adoption of RapidScale solutions and exceptional customer experiences. You will work closely with Sales, Delivery, Operations, Consulting, Engineering, and Support to deliver value throughout the customer lifecycle.

The ideal candidate is customer-focused, highly organized, and collaborative, with the ability to manage multiple priorities while building trusted relationships with customers and