Senior Customer Success Manager – Cloud & Growth

Spectrum Business; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

RapidScale is growing its Customer Success capability, focusing on measurable business outcomes and long-term customer value. The Customer Success Manager III will oversee a portfolio of customers, ensuring strong adoption of RapidScale solutions and delivering an exceptional experience across sales, delivery, operations, consulting, engineering, and support.

The role requires collaboration, organization, and the ability to manage multiple priorities while building trusted relationships with

Qualifications

• Bachelor's degree in a related discipline and 6 years' experience in a related field.
• Experience in Customer Success, Client Services, Account Management, or Consulting within a B2B tech environment.

Responsibilities

• Manage a portfolio of assigned customers as the primary Customer Success contact.
• Develop and maintain Customer Success Plans aligned to customer objectives.
• Monitor adoption, utilization, and health to identify opportunities and risks.
• Partner with customers to maximize value of RapidScale solutions throughout their lifecycle.
• Escalate concerns and coordinate internal resources for timely resolution.

Skills

Customer Success

Account Management

CRM systems

Cross-functional collaboration

Communication skills

Problem solving

Relationship management

Organizational skills

Team collaboration

Education

Bachelor's degree in related field

Tools

Salesforce CRM

Office 365

Job description

RapidScale is growing its Customer Success capability, focusing on measurable business outcomes and long-term customer value. The Customer Success Manager III will oversee a portfolio of customers, ensuring strong adoption of RapidScale solutions and delivering an exceptional experience across sales, delivery, operations, consulting, engineering, and support.

The role requires collaboration, organization, and the ability to manage multiple priorities while building trusted relationships with