Strategic Customer Success Manager (Cloud & Growth)

Spectrum Business; Hoboken (NJ); On-site; USD 65,000 - 183,000; Full time

Job summary

RapidScale is seeking a Customer Success Manager III to manage a portfolio of customers and drive value realization across their lifecycle. You will partner with Sales, Delivery, and Support to ensure adoption, retention, and expansion while delivering an exceptional customer experience.

The ideal candidate is customer-focused, highly organized, and capable of managing multiple priorities with strong communication and relationship-building skills.

Qualifications

• Bachelor's degree in a related discipline and 6 years' experience in a related field.
• Experience in Customer Success, Client Services, Account Management, or Consulting in a B2B setting.
• Strong communication and relationship management skills.

Responsibilities

• Manage a portfolio of assigned customers as primary CS contact.
• Develop and maintain Customer Success Plans aligned to objectives.
• Monitor adoption and health to identify risks and opportunities.
• Collaborate with Sales, Delivery, Operations, and Support to ensure value realization.
• Lead quarterly business reviews and drive renewal readiness.

Skills

Customer Success

Account Management

Cross-functional Collaboration

Communication

Relationship Management

Problem-Solving

Education

Bachelor's degree in related field

Tools

CRM systems

Job description

RapidScale is seeking a Customer Success Manager III to manage a portfolio of customers and drive value realization across their lifecycle. You will partner with Sales, Delivery, and Support to ensure adoption, retention, and expansion while delivering an exceptional customer experience.

The ideal candidate is customer-focused, highly organized, and capable of managing multiple priorities with strong communication and relationship-building skills.