Senior Customer Success Manager - Cloud Growth

Spectrum Business; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Job summary

RapidScale is expanding its Customer Success organization to drive measurable outcomes and long-term value for customers.

The CSM III role manages a portfolio, partners with Sales, Delivery, and Support, and leads onboarding, adoption, and renewal activities.

Ideal candidates are customer-focused, highly organized, and able to balance multiple priorities while building trusted relationships.

Qualifications

• Bachelor's degree in a related discipline with 6+ years of experience.
• Experience in Customer Success, Client Services, or Account Management in a B2B tech/services environment.
• Strong communication, relationship management, and problem-solving skills.
• Ability to collaborate across cross-functional teams in a matrixed organization.

Responsibilities

• Manage a portfolio of assigned customers as primary Customer Success contact.
• Develop and maintain Customer Success Plans aligned to customer business objectives and desired outcomes.
• Monitor adoption, utilization, and health to identify opportunities and risks.
• Partner with customers to maximize the value of RapidScale solutions throughout their lifecycle.
• Coordinate internal resources to drive timely resolution.
• Guide onboarding, adoption, ongoing engagement, and renewal readiness activities.
• Conduct quarterly business reviews (QBRs) and other customer meetings as appropriate.

Skills

Customer Success

Account Management

CRM systems

Cross-functional teams

Communication

Education

Bachelor's degree in related field

Tools

CRM software

Job description

RapidScale is expanding its Customer Success organization to drive measurable outcomes and long-term value for customers.

The CSM III role manages a portfolio, partners with Sales, Delivery, and Support, and leads onboarding, adoption, and renewal activities.

Ideal candidates are customer-focused, highly organized, and able to balance multiple priorities while building trusted relationships.