Senior Clinical Secretary - Ophthalmology

Dartmouth-Hitchcock; Lebanon (NH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Administrative Support Specialist to join their team. In this vital role, you will perform a variety of administrative functions, ensuring smooth operations and exceptional customer service. From scheduling patients and managing calendars to coordinating meetings and handling billing issues, your contributions will directly impact the efficiency of healthcare delivery. If you possess strong communication skills and a passion for helping others, this position offers a rewarding opportunity to make a difference in a dynamic medical environment.

Qualifications

• 3+ years of administrative support experience required.
• Proficiency in PC word processing and spreadsheet software.

Responsibilities

• Schedules patients and manages multiple calendars.
• Maintains records, prepares charts, and handles billing concerns.

Skills

Administrative Support

Customer Service

Communication Skills

Interpersonal Skills

Medical Terminology

Education

High School Diploma

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Publisher

Word Processing Software

Job description

Overview

Performs a variety of independent administrative support in addition to a wide range of customer service-related duties. Schedules patients, manages multiple calendars, and schedules surgical/infusion procedures. Designs, analyzes, and coordinates master and other schedules. May direct special projects and/or the work of other employees, work study students, floats, temporary help, volunteers, etc.

Responsibilities

1. Answers telephone, screens and directs calls, gives directions, and takes messages.
2. Schedules patients, manages calendars, schedules surgical procedures, ancillaries, rotaries, and coordinates deposition scheduling.
3. Designs, analyzes, and coordinates master and other schedules.
4. Maintains, tracks, and sends charts. May provide scribing and other administrative support to clinical staff.
5. Types patient letters. Composes and edits correspondence.
6. Performs file/record management functions, prepares/constructs charts/departmental patient records, and obtains new medical record numbers.
7. Completes and processes a variety of reports, forms, reimbursements, etc. Obtains authorizations and pre-certifications.
8. Conducts on-the-job training for new staff members and gives input into performance appraisals. Directs the work of other employees, work study students, floats, temps, volunteers, and others.
9. Creates agendas and takes minutes for meetings.
10. Coordinates conferences/meetings and makes travel arrangements.
11. Performs record-keeping procedures. Addresses billing concerns, and solves patient billing issues. Provides input into budget preparation.
12. Performs other duties as required or assigned.

Qualifications

• High School diploma with 3 years of administrative support experience or the equivalent required.
• Proven experience working with the public required.
• Knowledge of medical terminology may be required.
• Proficiency in PC word processing, spreadsheets, and Excel, PowerPoint, and MC Publisher software.
• Excellent communication and interpersonal skills required.
• Previous experience working in a medical setting preferred.

Required Licensure/Certifications

• None