Senior Clinical Secretary - Pain and Spine Center, Hybrid

Dartmouth-Hitchcock; Lebanon (NH); Hybrid; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a detail-oriented Administrative Support Specialist to join their dynamic team. This hybrid role offers the flexibility of remote work while ensuring hands-on training and collaboration on-site. You will be responsible for a variety of administrative tasks, including scheduling patients, managing multiple calendars, and providing exceptional customer service. The ideal candidate will have strong communication skills, a solid background in administrative support, and a passion for working in a healthcare environment. This position provides an excellent opportunity to contribute to a vital healthcare team while enhancing your professional skills.

Qualifications

• 3+ years of administrative support experience required.
• Proficiency in Microsoft Office Suite is essential.
• Excellent communication skills are crucial for patient interactions.

Responsibilities

• Manage patient scheduling and multiple calendars effectively.
• Provide administrative support to clinical staff as needed.
• Supervise and train new staff, including volunteers and students.

Skills

Administrative Support

Customer Service

Communication Skills

Medical Terminology

Microsoft Excel

Microsoft Word

Interpersonal Skills

Education

High School Diploma

Tools

Microsoft PowerPoint

MS Publisher

Job description

Overview

This position is hybrid remote, allowing 2 days in a remote location and 3 days on-site. It is required that the candidate can train in person and on-site for the initial 60-90 days.

*Note: Some positions may require interactions with patients within the clinic and will have limited remote availability.

The role involves performing a variety of independent administrative support tasks along with customer service duties. Responsibilities include scheduling patients, managing multiple calendars, scheduling surgical/infusion procedures, designing, analyzing, and coordinating schedules. The role may also involve directing special projects and supervising other employees, work-study students, floats, temporary help, volunteers, etc.

Responsibilities

1. Answering calls, screening and directing them, providing directions, and taking messages.
2. Scheduling patients, managing calendars, scheduling surgical procedures, ancillary services, rotaries, and coordinating deposition scheduling.
3. Designing, analyzing, and coordinating master and other schedules.
4. Maintaining, tracking, and sending charts; providing scribing and administrative support to clinical staff as needed.
5. Typing letters, memoranda, manuscripts, grants, etc., and composing and editing correspondence.
6. Creating forms, spreadsheets, tables, charts, databases, and slides.
7. Managing files and records, preparing/constructing patient records, and obtaining new medical record numbers.
8. Completing and processing reports, forms, reimbursements, and obtaining authorizations and pre-certifications.
9. Training new staff, providing input for performance appraisals, and supervising other employees, students, temps, volunteers, etc.
10. Creating agendas and taking minutes for meetings.
11. Coordinating conferences and meetings, making travel arrangements.
12. Tracking budgets, maintaining records, addressing billing concerns, and resolving billing issues. Maintaining account/fund bookkeeping, providing input into budget prep, managing petty cash, collecting payments, and performing balancing and cash-out functions. Reviewing billing sheets.
13. Preparing grants and negotiating outside contracts.
14. Performing other duties as required or assigned.

Qualifications

• High school diploma with at least 3 years of administrative support experience or equivalent.
• Proven experience working with the public.
• Knowledge of medical terminology may be required.
• Proficiency in PC word processing, spreadsheets, Excel, PowerPoint, and MS Publisher.
• Excellent communication and interpersonal skills.
• Previous experience in a medical setting is preferred.