Clinical Secretary - Orthopaedics

Dartmouth Health; Lebanon (NH); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading healthcare provider as a Clinical Secretary in Orthopaedics, where you will manage patient interactions, schedule appointments, and support physicians. This role requires strong communication skills and attention to detail, ensuring a seamless experience for patients and staff alike.

Qualifications

• 1 year experience in a provider office.
• Knowledge of insurance benefits and medical terminology.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments and assists with forms.
• Completes follow-up tasks such as booking appointments.

Skills

Communication

Attention to Detail

Computer Skills

Effective Interaction Skills

Ability to Prioritize Tasks

Education

High school diploma or equivalent

Job description

Join to apply for the Clinical Secretary - Orthopaedics role at Dartmouth Health.

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Overview

Reviews, processes, and tracks all referrals for services delivered by providers. Schedules appointments, tests, or procedures, responds to patient calls, provides instruction/support to staff for communicating with patients, and may act as liaison between physicians & specialists outside of D-H.

Responsibilities

1. Responds to patient calls providing general information and education.
2. Greets patients arriving for appointments, provides questionnaires, answers questions, assists with forms and technology, and updates patients on delays.
3. Assesses needs of patients without appointments and processes requests for prescriptions, forms, or appointments.
4. Reviews schedules daily for accuracy, needed ancillaries, and incoming records; manages worklists and reschedules patients to ensure schedules are full and needs are met.
5. Completes follow-up tasks such as booking appointments, scheduling labs/radiology, or external procedures.
6. Receives calls from providers, staff, or external offices, assesses needs, processes requests, takes messages, and schedules or transfers calls.
7. Monitors system messages and incoming faxes, taking appropriate actions promptly.
8. Completes authorizations and pre-certifications for procedures to ensure timely services and insurance notifications.
9. Reviews provider schedules daily, contacts patients for follow-up, and processes no-shows according to policy.
10. Supports providers and staff in addressing patient questions and concerns, providing communication guidance.
11. Monitors waiting room for distressed patients, responds to concerns, and reports issues to management.
12. Manages multiple in-baskets, prioritizes, and routes messages, completing tasks as assigned.
13. Acts as liaison between primary care physicians & specialists outside DH.
14. Monitors referral queues, processes new referrals, and tracks status to ensure completion.
15. Implements and monitors DH policies, participates in process improvement initiatives.
16. Handles mail delivery and pickups, completes tracers and system checks.
17. Performs other duties as assigned.

Qualifications

• High school diploma or equivalent with 1 year experience in a provider office.
• Knowledge of insurance benefits and medical terminology.
• Effective interaction skills with providers, staff, patients, and insurance representatives.
• Ability to prioritize multiple tasks.
• Computer skills, excellent communication, and attention to detail.

Required Licensure/Certifications

• None

Additional Details

• Area of Interest: Secretarial/Clerical/Administrative
• FTE/Hours: 1.00 - 40 hrs/week
• Shift: Day
• Job ID: 31274

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer, committed to diversity and inclusion.