Clinical Secretary - Inf Disease and Intl Health

Dartmouth Health; Lebanon (NH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading health organization is seeking a Clinical Secretary for the Infectious Disease and International Health department. This entry-level role involves managing patient interactions, scheduling appointments, and supporting healthcare providers. The ideal candidate will have strong communication skills and attention to detail, ensuring efficient operations within the office. Join a dedicated team committed to patient care and administrative excellence.

Qualifications

• 1 year experience in a provider office.
• Knowledge of insurance benefits and medical terminology.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments and assists with form completion.
• Manages multiple in-baskets, prioritizes, and routes messages.

Skills

Effective interaction skills

Attention to detail

Ability to prioritize multiple tasks

Computer experience

Education

High school diploma or equivalent

Job description

Clinical Secretary - Infectious Disease and International Health

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Overview
Reviews, processes, and tracks all referrals for services delivered by providers. Schedules appointments, tests or procedures, responds to patient calls, provides instruction/support to staff for communicating with patients, and may act as liaison between physicians & specialists outside of D-H.

Responsibilities

1. Responds to patient calls providing general information and education.
2. Greets patients arriving for appointments, provides appropriate questionnaires, answers questions, assists with form completion, and manages delays and updates.
3. Assesses needs of unscheduled patients and processes requests for prescriptions, forms, and appointments.
4. Reviews and adjusts daily schedules, manages waitlists, and ensures schedules are fully booked to meet patients' needs.
5. Completes follow-up tasks such as booking appointments and scheduling exams as directed by the After Visit Summary.
6. Handles incoming calls from providers, staff, external offices, and patients, appropriately assessing needs and processing requests.
7. Monitors and completes system messages and incoming faxes promptly.
8. Prepares authorizations and pre-certifications for external and urgent procedures to ensure timely services and insurance notifications.
9. Reviews provider schedules daily, identifies follow-up needs, and processes no-show letters according to policy.
10. Supports providers and staff in addressing patient questions and concerns, providing communication guidance.
11. Monitors waiting room for distressed patients, responds to minor concerns, and reports issues to supervisors.
12. Manages multiple in-baskets, prioritizes, and routes messages as assigned.
13. Acts as liaison between primary care physicians and specialists outside DH.
14. Monitors referral queues, processes new referrals, and tracks their status to ensure completion.
15. Implements and monitors policies and participates in referral management process improvements.
16. Delivers and picks up mail daily, completes monthly tracers, and performs weekly system checks.
17. Performs other duties as assigned.

Qualifications

• High school diploma or equivalent with 1 year experience in a provider office.
• Knowledge of insurance benefits and medical terminology.
• Effective interaction skills with providers, staff, patients, and insurance representatives.
• Ability to prioritize multiple tasks.
• Computer experience, excellent communication, and attention to detail required.

Required Licensure/Certifications

• None

Area of Interest: Secretarial/Clerical/Administrative

FTE/Hours: 1.00 - 40 hrs/week

Shift: Day

Job ID: 30482

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We comply with applicable civil rights laws.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care