Clinical Secretary - Outpatient Psych Services

Dartmouth Health; Lebanon (NH); Hybrid; USD 35,000 - 45,000; Full time

Job summary

Join a leading healthcare organization as a Clinical Secretary in Outpatient Psych Services. This hybrid role involves scheduling, patient communication, and supporting providers. Ideal for those with strong communication skills and attention to detail. Work in a collaborative environment while contributing to patient care.

Qualifications

• 1 year experience in provider office required.
• Knowledge of insurance benefit programs and medical terminology.

Responsibilities

• Schedule appointments and respond to patient calls.
• Manage multiple tasks and prioritize effectively.
• Act as liaison between patients and providers.

Skills

Communication

Attention to Detail

Multi-tasking

Education

High school graduate or equivalent

Job description

Clinical Secretary - Outpatient Psych Services

Join to apply for the Clinical Secretary - Outpatient Psych Services role at Dartmouth Health

Clinical Secretary - Outpatient Psych Services

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Join to apply for the Clinical Secretary - Outpatient Psych Services role at Dartmouth Health

• Hybrid Remote role for the Department of Psychiatry ** Four days remote, one day onsite after completion of orientation period.
  
  

Overview

• Hybrid Remote role for the Department of Psychiatry ** Four days remote, one day onsite after completion of orientation period.
  
  

Come work with an amazing team and join our mission. Empowering healthcare heros. The clinical secretary role involves scheduling appointments, tests, or procedures, responding to patient phone calls, fielding provider requests, communicating with patients and support staff. You may act as liaison between physicians & specialists outside of D-H.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, provides appropriate questionnaire(s), answer questions and assists patients with completion of forms and use of technology, acknowledges any delays and keeps patient updated.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
• Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed. Reviews wait list, manages multiple e-DH worklists and reschedules patients to assure schedules are fully booked and patients' needs are met.
• Completes any follow up needs for patients as directed by the After Visit Summary (i.e., booking appointments, scheduling lab and radiology exams or arranging for any external procedures).
• Receives incoming phone calls from providers, other staff or external provider offices and patients. Appropriately assesses the needs of the caller and processes requests, takes messages, schedules appointments or transfers the call.
• Monitors and completes system messages in a timely manner to meet patients' needs. Monitors incoming faxes regularly and reviews each to determine the proper course of action in a timely manner.
• Completes Authorizations and Pre Certifications for all external and stat procedures to ensure patients receive services in a timely manner and insurance is notified of the need for services.
• Reviews all provider schedules at the end of day to identify and contact those patients who require follow up and processes letters to no shows in accordance with current policy.
• Supports providers and staff in addressing patient questions/concerns. Provides instruction/support to providers and staff on communicating with patients regarding these questions or concerns.
• Monitors the waiting room for patients in distress and seeks assistance when needed. Responds to minor patient concerns and complaints using service recovery tactics. Reports all concerns and complaints to supervisor/manager.
• Manages multiple in-baskets by monitoring, prioritizing and properly routing the messages. Completes tasks as assigned by providers or clinical staff.
• Acts as liaison between primary care physicians & specialists outside DH.
• Monitors referral work queues for internal and external referrals. Processes new referrals according to established procedures and tracks queue status to insure that referrals are completed.
• Implements and monitors DH policies and procedures. Participates in initiatives to improve the referral management process.
• Delivers mail to mail room and picks up mail to be distributed within department on a daily basis, completes monthly tracers and weekly BCA (Business Continuity Application) system checks.
• Performs other duties as required or assigned.
  
  

Qualifications

• High school graduate or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.
  
  

Required Licensure/Certifications

• None
• Area of Interest:Secretarial/Clerical/Administrative
• FTE/Hours per pay period:1.00 - 1.00 - 40 hrs/week
• Shift:Day
• Job ID:31523
  
  

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Administrative and Support Services

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