Senior Clinical Operations Coordinator

Tufts Medicine; Boston (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Total Rewards package

Job summary

Tufts Medicine is seeking a Team Leader-level Administrative and Business Support role to help the practice operate efficiently. You will coordinate administrative staff, support the Practice Manager, and contribute to revenue cycle, regulatory adherence, and patient experience.

This role requires strong organizational and communication skills, familiarity with healthcare settings, and the ability to multitask under limited supervision.

Qualifications

• Associate’s degree with 3 years of customer support experience or high school diploma with 5 years in healthcare.
• Experience in healthcare settings, including staffing and scheduling, is preferred.
• Strong communication and interpersonal skills essential.

Responsibilities

• Manages referral process to ensure coordination of care.
• Develops coverage plans and staffing arrangements.
• Coordinates training and onboarding of new staff.
• Leads template creation to improve productivity and efficiency.
• Participates in performance improvement projects and regulatory compliance.
• Manages copay logs and daily deposits.
• Oversees inventory for front desk and exam areas.
• Holds practice coordinator meetings to assign tasks.

Skills

Healthcare delivery

Multitasking

Computer literacy

Communication

Interpersonal skills

Organizational skills

Confidential data handling

Hospital networks

Independent work

Education

Associate’s degree

High school diploma

Tools

Microsoft Office

Scheduling software

Job description

Tufts Medicine is seeking a Team Leader-level Administrative and Business Support role to help the practice operate efficiently. You will coordinate administrative staff, support the Practice Manager, and contribute to revenue cycle, regulatory adherence, and patient experience.

This role requires strong organizational and communication skills, familiarity with healthcare settings, and the ability to multitask under limited supervision.