Clinical Operations Lead: Admin & Program Growth

Tufts Medicine; Boston, Northern (MA, KY); Hybrid; USD 34,000 - 43,000; Full time

Job summary

Tufts Medicine in Massachusetts is seeking an administrative coordinator to provide organizational and operational support across programs.

The role focuses on coordinating services, budgeting, scheduling, and ensuring compliance with regulatory standards while partnering with clinical and administrative teams.

Qualified candidates bring at least two years of admin experience, a high school diploma, and ideally healthcare experience; bilingual is a plus.

Qualifications

• Two years of administrative experience.
• High school diploma or equivalent.
• Five years of administrative experience in healthcare setting.
• Bilingual.

Responsibilities

• Collaborates with leadership to continuously improve service outcomes that impact patient care.
• Oversees day-to-day functions including budget compliance, payroll, staffing, scheduling/core delivery, front desk operations, revenue capture, and insurance coordination.
• Acts as the first level “go-to person” for clerical needs of the program including timesheets, office supply, check requests, and dissemination of program materials.
• Develops and refines a comprehensive workflow process within the program and guides the team to improve efficiency.
• Coordinates staffing patterns based on volume and needs to ensure uninterrupted patient care.
• Collects, analyzes and makes decisions based on data and statistics.
• Facilitates inter- and intra-departmental and external communications and disseminates updates via letters/emails.
• Conducts meetings for providers and staff to discuss new policies and procedures and provide updates.

Skills

Administrative experience

Communication

Customer service

Education

High school diploma

Job description

Tufts Medicine in Massachusetts is seeking an administrative coordinator to provide organizational and operational support across programs.

The role focuses on coordinating services, budgeting, scheduling, and ensuring compliance with regulatory standards while partnering with clinical and administrative teams.

Qualified candidates bring at least two years of admin experience, a high school diploma, and ideally healthcare experience; bilingual is a plus.