Senior Clinical Center Associate

Roswell Park Cancer Institute

Roswell (GA)

On-site

USD 32,000 - 46,000

Full time

3 days ago

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Job summary

Senior Clinical Center Associate at Roswell Park Comprehensive Cancer Center coordinates scheduling systems, supports staff training, and leads process improvements to boost operational efficiency in an ambulatory care setting. You will directly support clinical teams to ensure timely, high-quality patient care.

The role involves developing scheduling templates, collaborating with IT for template changes, and advancing billing processes.

Qualifications

Medical Office Assistant Associate's degree and the equivalent of four (4) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
Associate's degree and the equivalent of five (5) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of five (5) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
High School diploma or High School Equivalency Diploma and the equivalent of six (6) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
High School diploma or High School Equivalency Diploma and the equivalent of five (5) year of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

Responsibilities

Performs highly confidential and complex administrative duties as the systems coordinator within the department; manages sensitive compartmented information (SCI) scheduling application
Assists in the development, building and implementation of scheduling templates and serves as ambulatory liaison with IT for template modifications
Provides training and ongoing development for Clinical Center Associates (CCA's) and other clinical personnel; analyzes and establishes process improvements to optimize billing protocol.

Skills

Medical terminology

Customer service

Scheduling experience

Education

Associate's degree or Medical Assistant certificate

High School diploma + Medical Assistant certificate and 5 years admin exp

High School diploma or GED + Medical Assistant training and 5 years admin exp

Job description

Title

Senior Clinical Center Associate

Job Type

Regular

Company

Roswell Park Comprehensive Cancer Center

Department

Scott Bieler Amherst Center - Clinic & Infusion

Time Type

Full time

Weekly Hours

37.5 FTE: 0.9375 Shift: First Shift (United States of America)

Summary

Lead Operations. Support Clinical Excellence. Improve the Patient Experience!

Position Overview

Join our team as a Senior Clinical Center Associate, where you'll serve as a key resource for scheduling system coordination, staff training, process improvement, and operational efficiency. Your work will directly support clinical teams and help ensure patients receive timely, high-quality care.

Responsibilities

Performs highly confidential and complex administrative duties as the systems coordinator within the department; manages sensitive compartmented information (SCI) scheduling application
Assists in the development, building and implementation of scheduling templates and serves as ambulatory liaison with IT for template modifications
Provides training and ongoing development for Clinical Center Associates (CCA's) and other clinical personnel; analyzes and establishes process improvements to optimize billing protocol.

Salary

The starting hourly rate for this position is $28.55 which includes a comprehensive benefits package.

Qualifications

Medical Office Assistant Associate's degree and the equivalent of four (4) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
Associate's degree and the equivalent of five (5) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of five (5) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
High School diploma or High School Equivalency Diploma and the equivalent of six (6) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
High School diploma or High School Equivalency Diploma and the equivalent of five (5) year of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

Preferred Qualifications

The ideal candidate will have previous experience working in a medical or healthcare setting and be comfortable using medical terminology in daily interactions. Candidates should possess scheduling experience, preferably in a clinical or ambulatory environment, along with exceptional organizational and multitasking skills.
The successful candidate will demonstrate excellent customer service, strong communication abilities, and a commitment to providing a positive experience for patients, providers, and staff. Experience coordinating appointments, managing complex schedules, and working effectively in a fast-paced healthcare environment is highly desirable.

NOTE

Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) is committed to equal employment opportunity. We do not discriminate against employees, applicants, or job seekers on the basis of any characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, performance, and business needs. We are committed to maintaining a fair, respectful workplace where employees are valued for their contributions and supported in advancing our mission.

Reasonable Accommodation Request

RPCIC is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, employment process, or to perform your job, please contact HR-BenefitsandLeaves@roswellpark.org and provide information about your request and preferred contact method.

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