Senior Clinical Center Associate

Roswell Park Comprehensive Cancer Center; Roswell (NM); On-site; USD 32,000 - 46,000; Full time

Job summary

Roswell Park Comprehensive Cancer Center in Roswell, NM, is seeking a Senior Clinical Center Associate. You’ll act as a key resource for scheduling system coordination, staff training, process improvements, and operational efficiency to support clinical teams and ensure patients receive timely, high-quality care.

The role focuses on building scheduling templates, training CCAs and staff, and collaborating with IT on template modifications to optimize billing and workflows.

Qualifications

• Degrees must be conferred by an accredited school, college, or university.
• Experience in medical terminology within a clinical setting is required.
• Strong scheduling and administrative capabilities are essential.

Responsibilities

• Performs confidential and complex administrative duties as the systems coordinator; manages the SCI scheduling application.
• Assists in developing and implementing scheduling templates; acts as ambulatory IT liaison for template changes.
• Provides training for Clinical Center Associates and other staff; identifies process improvements to optimize billing.

Skills

Scheduling coordination

Staff training

Process improvement

Operational efficiency

Customer service

Communication

Ambulatory IT liaison

Scheduling templates

Education

Medical Office Assistant Associate’s degree and 4 years clinical admin experience

Associate’s degree with 5 years clinical admin experience

High School diploma or equivalent + Medical Assistant program + 5 years clinical admin

High School diploma or equivalent + 6 years clinical admin

High School diploma or equivalent + 5 years customer service + traineeship

Tools

SCI scheduling system

Job description

Title:

Senior Clinical Center Associate

Job Type:

Regular

Company:

Roswell Park Comprehensive Cancer Center

Department:

Scott Bieler Amherst Center - Clinic & Infusion

Time Type:

Full time

Weekly Hours:

37.5

FTE:

0.9375

Shift:

First Shift (United States of America)

Summary:

Lead Operations. Support Clinical Excellence. Improve the Patient Experience!

Join our team as a Senior Clinical Center Associate, where you’ll serve as a key resource for scheduling system coordination, staff training, process improvement, and operational efficiency. Your work will directly support clinical teams and help ensure patients receive timely, high-quality care.

The responsibilities includes:

• Performs highly confidential and complex administrative duties as the systems coordinator within the department; manages sensitive compartmented information (SCI) scheduling application
• Assists in the development, building and implementation of scheduling templates and serves as ambulatory liaison with IT for template modifications

• Provides training and ongoing development for Clinical Center Associates (CCA’s) and other clinical personnel; analyzes and establishes process improvements to optimize billing protocol.

The starting hourly rate for this position is $28.55 which includes a comprehensive benefits package.

Qualifications:

Required Education and Experience

1. Medical Office Assistant Associate’s degree and the equivalent of four (4) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
2. Associate’s degree and the equivalent of five (5) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
3. High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of five (5) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
4. High School diploma or High School Equivalency Diploma and the equivalent of six (6) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
5. High School diploma or High School Equivalency Diploma and the equivalent of five (5) year of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

NOTE:

Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Preferred Qualifications

The ideal candidate will have previous experience working in a medical or healthcare setting and be comfortable using medical terminology in daily interactions. Candidates should possess scheduling experience, preferably in a clinical or ambulatory environment, along with exceptional organizational and multitasking skills.

The successful candidate will demonstrate excellent customer service, strong communication abilities, and a commitment to providing a positive experience for patients, providers, and staff. Experience coordinating appointments, managing complex schedules, and working effectively in a fast-paced healthcare environment is highly desirable.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) is committed to equal employment opportunity. We do not discriminate against employees, applicants, or job seekers on the basis of any characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, performance, and business needs. We are committed to maintaining a fair, respectful workplace where employees are valued for their contributions and supported in advancing our mission.

Reasonable Accommodation Request

RPCIC is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, employment process, or to perform your job, please contact [e-mail] and provide information about your request and preferred contact method.

Our Core Values

RPCIC is committed to fostering an environment where patients, families, employees, volunteers, and members of our community are treated with dignity, courtesy, and respect. We believe our mission is strengthened when individuals contribute their experiences, perspectives, and ideas and work together toward a common purpose. Our actions are guided by our core values of Innovation, Integrity, Teamwork, Commitment, Compassion, and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at [phone] or via email at [e-mail].