Clinical Center Associate I/Clinical Center Associate Trainee

Roswell Park Comprehensive Cancer Center; Buffalo (NY); In loco; USD 40.000 - 45.000; Tempo pieno

Descrizione del lavoro

Roswell Park Comprehensive Cancer Center in Buffalo, NY seeks a Clinical Center Associate Trainee or I to welcome patients and support clinics.

You will assist with scheduling, registration, and administrative tasks, helping care teams deliver a smooth patient experience in a fast-paced healthcare setting.

Competenze

• High School diploma or HSE and one year of customer service experience.
• Medical Office Assistant certificate or related associate’s degree preferred.
• Experience in healthcare, scheduling, clerical support, or patient access is helpful.

Mansioni

• Greet patients, families, and visitors with professionalism and compassion.
• Answer phone calls and respond to routine questions.
• Assist with appointment scheduling and maintain clinic calendars.
• Support patient registration and visit preparation activities.
• Collect co-payments when applicable and document transactions.
• Record and transcribe physician orders as needed.
• Maintain accurate patient and clinic records and confidentiality.

Conoscenze

Customer service

Communication

Organization

Multitasking

Attention to detail

Team collaboration

Formazione

High School diploma or HSE

Medical Office Assistant training

Clinical terminology knowledge

Descrizione del lavoro

Title

Clinical Center Associate I/Clinical Center Associate Trainee

Job Type

Regular

Company

Roswell Park Comprehensive Cancer Center

Department

Ambulatory Services - Leukemia

Time Type

Full time

Weekly Hours

37.5

Fte

0.9375

Shift

First Shift (United States of America)

Summary

About the Role:

At Roswell Park Comprehensive Cancer Center, every interaction matters. As a Clinical Center Associate, you will often be one of the first people our patients, families, and visitors connect with during their care journey.

Whether you are beginning your career in healthcare administration as a trainee or bringing previous clerical, scheduling, or customer service experience, this role offers the opportunity to play a key part in delivering an exceptional patient experience. You will help keep our clinics running smoothly by supporting patients, providers, and care teams with a variety of administrative and scheduling responsibilities.

If you are organized, compassionate, and enjoy helping others in a fast-paced environment, we'd love to hear from you.

The starting annual salary for a Clinical Center Associate Trainee is $39,956 and this can include a full comprehensive benefits package.

The starting annual salary for a Clinical Center Associate I is $44,560 and this can include a full comprehensive benefits package.

What You’ll Do

• Greeting patients, families, and visitors with professionalism and compassion


• Answering phone calls and responding to routine questions


• Assisting with appointment scheduling and maintaining clinic calendars


• Supporting patient registration and visit preparation activities


• Collecting and processing patient co-payments when applicable


• Recording and transcribing physician orders as needed


• Maintaining accurate patient and clinic records


• Coordinating administrative activities that support daily clinic operations


• Working closely with nurses, physicians, and other team members to ensure seamless patient care


• Protecting patient privacy and handling confidential information appropriately


• Candidates hired into the trainee level will receive on-the-job training and support to develop the skills needed to grow into the full Clinical Center Associate role.

What You’ll Bring

We’re looking for individuals who are passionate about helping others and thrive in a team-oriented environment.

Successful Candidates Will Typically Have

• Strong customer service and communication skills


• A positive, professional, and compassionate approach when interacting with patients and families


• Excellent organizational skills and attention to detail


• The ability to manage multiple priorities in a busy healthcare setting


• Basic computer and administrative skills


• Strong problem-solving abilities and willingness to learn


• The ability to work effectively both independently and as part of a team


• Previous experience in healthcare, scheduling, clerical support, medical offices, patient access, reception, or customer-facing roles is helpful, but candidates with transferable skills and a desire to learn are encouraged to apply.

Who Thrives In This Role

• Enjoy helping people and creating positive experiences


• Stay organized while balancing multiple tasks


• Communicate effectively with a variety of people


• Take pride in providing excellent service


• Adapt well to changing priorities


• Want to build a career in healthcare administration or patient support

Why You’ll Love Working Here

At Roswell Park, our work has a greater purpose. Every employee contributes to our mission of eliminating cancer and improving lives.

When You Join Our Team, You’ll Find

• Meaningful work that directly supports patients and their families


• Opportunities to learn, grow, and advance your career


• A collaborative and supportive team environment


• Comprehensive benefits and wellness programs


• A commitment to inclusion, respect, and professional development


• The opportunity to be part of a nationally recognized cancer center making a difference in the lives of patients every day

Join us and become part of a team dedicated to compassion, excellence, and hope. Every role matters, and every employee helps make a difference.

Qualifications

Required Education and Experience for Clinical Center Associate Trainee

High School diploma or High School Equivalency diploma and one (1) year of full-time experience in customer service.

OR

Required Education And Experience For Clinical Center Associate I

• Medical Office Assistant Associate’s degree; or


• Associate’s degree and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or


• High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or


• High School diploma or High School Equivalency Diploma and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or


• High School diploma or High School Equivalency Diploma and the equivalent of one (1) year of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

Note

Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) is committed to equal employment opportunity. We do not discriminate against employees, applicants, or job seekers on the basis of any characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, performance, and business needs. We are committed to maintaining a fair, respectful workplace where employees are valued for their contributions and supported in advancing our mission.

Reasonable Accommodation Request

RPCIC is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, employment process, or to perform your job, please contact [e-mail] and provide information about your request and preferred contact method.

Our Core Values

RPCIC is committed to fostering an environment where patients, families, employees, volunteers, and members of our community are treated with dignity, courtesy, and respect. We believe our mission is strengthened when individuals contribute their experiences, perspectives, and ideas and work together toward a common purpose. Our actions are guided by our core values of Innovation, Integrity, Teamwork, Commitment, Compassion, and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at [phone] or via email at [e-mail].