Senior Clinical Center Associate

Roswell Park Comprehensive Cancer Center; Roswell (GA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Roswell Park Comprehensive Cancer Center in Roswell, GA, seeks a Senior Clinical Center Associate to lead scheduling system coordination and staff development. You will support clinical teams, improve operational efficiency, and ensure timely, high-quality patient care.

The role involves coordinating complex schedules, training CCAs, and collaborating with IT on scheduling templates and billing processes. A strong clinical administration background is preferred.

Qualifications

• Experience supporting scheduling systems in a clinical setting.
• Ability to train staff and implement process improvements.
• Knowledge of medical terminology and billing protocols.

Responsibilities

• Coordinate scheduling system and manage SCI scheduling application.
• Develop and modify scheduling templates; liaise with IT for template modifications.
• Provide training for Clinical Center Associates and staff.
• Analyze billing processes and optimize billing protocol.

Skills

Scheduling coordination

Staff training

Process improvement

Operational efficiency

Medical terminology

Education

Associate’s degree in Medical Office Administration

4+ years clinical administrative support

Medical office certificate program

6 years clinical administrative experience

Tools

Scheduling software

IT liaison for scheduling

Job description

Title: Senior Clinical Center Associate
Job Type: Regular
Company: Roswell Park Comprehensive Cancer Center
Department: Scott Bieler Amherst Center - Clinic & Infusion
Time Type: Full time
Weekly Hours: 37.5
FTE: 0.9375
Shift: First Shift (United States of America)

Summary

Lead Operations. Support Clinical Excellence. Improve the Patient Experience! Join our team as a Senior Clinical Center Associate, where you'll serve as a key resource for scheduling system coordination, staff training, process improvement, and operational efficiency. Your work will directly support clinical teams and help ensure patients receive timely, high-quality care.

Responsibilities

• Performs highly confidential and complex administrative duties as the systems coordinator within the department; manages sensitive compartmented information (SCI) scheduling application
• Assists in the development, building and implementation of scheduling templates and serves as ambulatory liaison with IT for template modifications
• Provides training and ongoing development for Clinical Center Associates (CCA’s) and other clinical personnel; analyzes and establishes process improvements to optimize billing protocol.

The starting hourly rate for this position is $28.55 which includes a comprehensive benefits package.

Qualifications

1. Medical Office Assistant Associate’s degree and the equivalent of four (4) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology;
2. Associate’s degree and the equivalent of five (5) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology;
3. High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of five (5) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology;
4. High School diploma or High School Equivalency Diploma and the equivalent of six (6) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology;
5. High School diploma or High School Equivalency Diploma and the equivalent of five (5) year of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

NOTE: Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Preferred Qualifications

• The ideal candidate will have previous experience working in a medical or healthcare setting and be comfortable using medical terminology in daily interactions.
• Candidates should possess scheduling experience, preferably in a clinical or ambulatory environment, along with exceptional organizational and multitasking skills.
• The successful candidate will demonstrate excellent customer service, strong communication abilities, and a commitment to providing a positive experience for patients, providers, and staff.
• Experience coordinating appointments, managing complex schedules, and working effectively in a fast-paced healthcare environment is highly desirable.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) is committed to equal employment opportunity. We do not discriminate against employees, applicants, or job seekers on the basis of any characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, performance, and business needs. We are committed to maintaining a fair, respectful workplace where employees are valued for their contributions and supported in advancing our mission.

Reasonable Accommodation Request

RPCIC is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, employment process, or to perform your job, please contact [e-mail] and provide information about your request and preferred contact method.

Our Core Values

RPCIC is committed to fostering an environment where patients, families, employees, volunteers, and members of our community are treated with dignity, courtesy, and respect. We believe our mission is strengthened when individuals contribute their experiences, perspectives, and ideas and work together toward a common purpose. Our actions are guided by our core values of Innovation, Integrity, Teamwork, Commitment, Compassion, and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at [phone] or via email at [e-mail].

Welcome to Roswell Park Comprehensive Cancer Center, America's first cancer center founded in 1898 by Dr. Roswell Park. As one of the largest employers in Western New York, Roswell has over 3,300 employees, including over 200 physicians and scientists and 400 nurses. It’s a new era at Roswell Park. Leading the way in cancer research, treatment and education for more than a century, today Roswell Park is setting our course for a second century of extraordinary advances in cancer research and treatment. Equipped with the best facilities, the sharpest and most creative minds, and the single objective of curing cancer, we stand on the threshold of historic discovery.