Senior Clinic Patient Access Specialist — Remote

Allina Health; Minneapolis (MN); Remote; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Tuition Reimbursement

Job summary

Allina Health is seeking a Clinic Patient Access Representative Senior to provide advanced scheduling and intake coordination for complex patient populations. You will work with clinical teams to assess urgency, address access barriers, and guide referrals and specialty scheduling while mentoring junior staff.

The role is remote within commuting distance of Allina Commons, Minneapolis, offering a 1.0 FTE schedule with 40 hours per two-week period and day shifts.

Qualifications

• 3+ years experience in healthcare scheduling or patient-access experience, including managing complex scheduling scenarios, referrals, and specialty access workflows.
• 2+ years basic medical terminology experience and understanding of clinical workflow
• Preferred: Associates or Vocational degree, medical reception or equivalent program

Responsibilities

• Provides advanced scheduling support for complex, specialty, or high acuity patient populations in coordination with clinical teams.
• Identifies barriers to access and develops alternative scheduling pathways.
• Manages complex work queues and escalated scheduling issues requiring problem solving.
• Serves as a clinic resource for access, scheduling, billing, and service-related questions.
• Mentors other clinic patient access staff and supports onboarding.

Skills

Healthcare scheduling

Medical terminology

Education

High school diploma or GED

Associates or Vocational degree

Medical reception or equivalent program

Job description

Allina Health is seeking a Clinic Patient Access Representative Senior to provide advanced scheduling and intake coordination for complex patient populations. You will work with clinical teams to assess urgency, address access barriers, and guide referrals and specialty scheduling while mentoring junior staff.

The role is remote within commuting distance of Allina Commons, Minneapolis, offering a 1.0 FTE schedule with 40 hours per two-week period and day shifts.