Senior Clinic Operations & Team Lead

CVS Health Corporation; Dayton (OH); On-site; USD 47,000 - 102,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health seeks an Associate Practice Manager to lead operations at a single primary care clinic. You will supervise a multi-disciplinary team, ensure daily smooth clinic operations, and drive patient experience and clinical outcomes using standard meetings and workflows.

You will implement new initiatives, manage scheduling, and coordinate with Facilities for building-related tasks, while monitoring performance through the EMR and reporting tools.

Qualifications

• 2+ years of experience in a supervisory role.
• Ability to work flexible hours as needed, with occasional evenings.
• Proficient PC skills.
• US work authorization.
• Where necessary, fluency in Spanish or other languages spoken by people in the communities we serve.

Responsibilities

• Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+.
• Ensure the center runs smoothly and safely day-to-day, with adequate staffing and coverage for PTO and call-offs.
• Drive patient experience, clinical outcomes and team member experience metrics.
• Lead the implementation of in-clinic operational initiatives and new workflows.
• Ensure patient scheduling processes are executed efficiently.
• Oversee clinical and community areas and coordinate with Facilities for building-related issues.
• Monitor tasks and workflows using Oak Street Health's proprietary software, reporting systems and EMR.
• Partner with the Center Medical Director and Associate Outreach Manager to lead the center as a triad and drive center profitability.
• Other duties as assigned.

Job description

Oak Street Health seeks an Associate Practice Manager to lead operations at a single primary care clinic. You will supervise a multi-disciplinary team, ensure daily smooth clinic operations, and drive patient experience and clinical outcomes using standard meetings and workflows.

You will implement new initiatives, manage scheduling, and coordinate with Facilities for building-related tasks, while monitoring performance through the EMR and reporting tools.