Senior Client Support Lead: Elevate Service Delivery

Wellsky; Overland Park (KS); In loco; USD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Excellent medical benefits

Mental health support through EAP

Generous paid time off and holidays

100% vested 401(k) retirement plans

Educational assistance

Descrizione del lavoro

WellSky, based in Overland Park, KS, seeks a Sr. Team Lead, Client Support to oversee a frontline team handling escalations and day-to-day operations. You will drive service delivery, mentor agents, and partner with internal teams to sustain high-quality client support.

The role emphasizes staff development, performance monitoring, and delivering consistent client satisfaction in a fast-paced environment.

Competenze

• Bachelor's Degree or equivalent work experience.
• At least 2-4 years relevant client-facing work experience.
• At least 0-1 years relevant management work experience.

Mansioni

• Act as the primary escalation point for unresolved client issues and collaborate with internal teams to drive timely solutions.
• Mentor and coach team members to consistently deliver high-quality client support services.
• Monitor team performance metrics, including response and resolution times to minimize client disruption and maximize team efficiency.
• Coordinate daily operational activities by ensuring workloads are balanced and client service level agreements are met.
• Drive team initiatives to improve efficiency, supportability, and client satisfaction.
• Provide input on team training and development plans.
• Perform other job duties as assigned.

Conoscenze

Team leadership

Client communication

Troubleshooting

Mentoring

Formazione

Bachelor's degree or equivalent

Descrizione del lavoro

WellSky, based in Overland Park, KS, seeks a Sr. Team Lead, Client Support to oversee a frontline team handling escalations and day-to-day operations. You will drive service delivery, mentor agents, and partner with internal teams to sustain high-quality client support.

The role emphasizes staff development, performance monitoring, and delivering consistent client satisfaction in a fast-paced environment.