Remote Client Support Specialist

Sky Health Care Management; Columbia (MD); Remote; USD 35,000 - 42,000; Full time

Job summary

Sky Health Care Management seeks a Client Support Associate to assist clients with questions and everyday service needs. You’ll communicate via phone, email, or chat, resolve routine issues, and ensure each client receives timely, reliable support.

In this role, you will respond to inquiries, explain services and account information, troubleshoot routine issues, document interactions, and maintain accurate records while following company procedures and protecting confidential information.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused, organized, and attentive to detail.
• Comfortable using computers and support software.
• Able to prioritize requests and work independently.
• Client-service experience is an advantage.
• Reliable internet access and a suitable remote workspace.

Responsibilities

• Respond to client inquiries through assigned channels.
• Explain services, processes, and account information clearly.
• Troubleshoot routine issues and escape complex requests.
• Document interactions and maintain accurate client records.
• Follow company procedures and protect confidential information.

Skills

Strong communication

Customer-focused

Detail-oriented

Organized

Independent worker

Computer skills

Support software

Client-service experience

Tools

Support software

Job description

Sky Health Care Management seeks a Client Support Associate to assist clients with questions and everyday service needs. You’ll communicate via phone, email, or chat, resolve routine issues, and ensure each client receives timely, reliable support.

In this role, you will respond to inquiries, explain services and account information, troubleshoot routine issues, document interactions, and maintain accurate records while following company procedures and protecting confidential information.