Senior Client Support Lead - Healthcare IT

WellSky Corporation; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental Health support

Job summary

WellSky Sr. Team Lead, Client Support oversees a team of support professionals serving as the first contact for escalations, focusing on day‑to‑day management and service delivery.

You will mentor staff, monitor performance metrics and SLAs, balance workloads, and drive initiatives to improve efficiency and client satisfaction. This role requires collaboration across internal teams, adherence to security policies, and flexibility for extended hours as needed.

Qualifications

• Bachelor's Degree or equivalent work experience.
• At least 2-4 years relevant client-facing work experience.
• At least 0-1 years relevant management work experience.

Responsibilities

• Act as the primary escalation point for unresolved client issues and collaborate with internal teams to drive timely solutions.
• Mentor and coach team members to consistently deliver high-quality client support services.
• Monitor team performance metrics, including response and resolution times to minimize client disruption and maximize team efficiency.
• Coordinate daily operational activities by ensuring workloads are balanced and client service level agreements are met.
• Drive team initiatives to improve efficiency, supportability, and client satisfaction.
• Provide input on team training and development plans.
• Perform other job duties as assigned.

Skills

Client communication

Technical troubleshooting

Team leadership

Healthcare IT experience

Education

Bachelor's Degree or equivalent work experience

Job description

WellSky Sr. Team Lead, Client Support oversees a team of support professionals serving as the first contact for escalations, focusing on day‑to‑day management and service delivery.

You will mentor staff, monitor performance metrics and SLAs, balance workloads, and drive initiatives to improve efficiency and client satisfaction. This role requires collaboration across internal teams, adherence to security policies, and flexibility for extended hours as needed.