Customer Support Team Lead - On-Site Leadership & Growth

AG Growth International, Inc.; Lenexa (KS); On-site; USD 70,000 - 95,000; Full time

Job summary

AG Growth International, Inc. in Lenexa, Kansas, is seeking a Customer Support Team Lead to direct daily operations, coach the CSR team, and coordinate cross-functional collaboration with Sales, Product, and Engineering.

The role emphasizes frontline leadership, process improvement, and ongoing development of customer education initiatives. The position is full-time and on-site in Lenexa, requiring regular in-person leadership, training, and cross-department engagement to ensure high-quality

Qualifications

• Bachelor's degree in Agriculture, Business, or related field, or equivalent professional experience.
• 3+ years in customer support or customer success, with at least 2 years in a leadership or team coordination role.
• This is a full-time in-office position. Regular on-site attendance is required to support team leadership, employee development, cross-functional collaboration, and daily operational needs.
• Occasional travel up to 20% may be required for customer visits and industry events.
• Background in agriculture or familiarity with agricultural industry preferred.
• Demonstrates ability to coach and develop team members and provide day-to-day guidance.

Responsibilities

• Provide continuous leadership and support for the Customer Support Team through coaching, workload coordination, and operational guidance.
• Support daily operations as first point of guidance for team questions, concerns, and escalations; audit interactions and workflows for quality and SOP adherence.
• Coordinate and support customer education initiatives, webinars, Lunch & Learns, and Grain Schools; assist with presentation preparation and materials.
• Collaborate with Sales, Product, Engineering, and Operations to support customer needs and communicate recurring issues and trends.
• Identify process gaps and opportunities to improve operational consistency and team effectiveness; maintain support tools and documentation.

Skills

Leadership

Coaching

Communication

Problem solving

Education

Bachelor's degree in Agriculture, Business, or related field

Tools

Salesforce

Jira

Confluence

MS Office

Job description

AG Growth International, Inc. in Lenexa, Kansas, is seeking a Customer Support Team Lead to direct daily operations, coach the CSR team, and coordinate cross-functional collaboration with Sales, Product, and Engineering.

The role emphasizes frontline leadership, process improvement, and ongoing development of customer education initiatives. The position is full-time and on-site in Lenexa, requiring regular in-person leadership, training, and cross-department engagement to ensure high-quality