Client Support Engineer

BGSF

Nashville (TN)

On-site

USD 108,431 - 143,000

Part time

14 days+

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Job summary

BGSF is seeking a mid-senior level Client Support Engineer in Nashville, TN. This role involves troubleshooting operating systems, hardware, and providing end-user support in a collaborative environment. Candidates should have technical proficiency with various IT applications and hardware, along with strong communication skills.

Qualifications

2-4 years of IT support experience in environments with 500+ users.
Strong verbal and written communication skills.
Ability to work collaboratively in teams.

Responsibilities

Troubleshoot operating system and application issues.
Document and maintain guidance materials for IT solutions.
Provide end-user support via various communication methods.

Skills

SCCM

O365

Communication

Troubleshooting

Teamwork

Tools

Microsoft Office

Active Directory

Apple and Android devices

Job description

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BGSF is seeking a Client Support Engineer.

You will troubleshoot issues related to operating systems, applications, and a variety of hardware devices (desktops/laptops, phone systems, video conferencing and mobile devices). You will also journal your work in our ticketing system and contribute tour integrated knowledge base so others can benefit from your solutions. We’re looking for someone who is friendly, knowledgeable, and able to breakdown technical jargon into user-friendly language. Because this role serves as the “Face of IT”, your ability to work collaboratively alongside other technology teams is important.

What you will be doing: End User Support

Triaging and working incidents in the team queue, phone calls, emails, IM, and walk-ups through a resolution to allow associates to perform their job or collaborate with the proper team for assistance
Performing all connect and disconnect functions of the equipment for issues such as user moves or relocations
Modifying configurations, utilities, software default settings, etc. for local and remote workstations
Providing audio visual assistance support and assist with meetings
Supporting telecommunication needs, including desk phones, soft phones, mobile devices, and other related needs Communication and Focus on Service
Drafting professional emails and other written materials to assist with user communication
Securing technology assets; tagging and tracking technology assets Documentation
Creating and maintaining documentation for all systems serviced by the Solution Center
Maintaining accurate asset tracking information
Identification of incident patterns or outages, and notification to the correct group

Technology in use (Experience with several of these preferred):

Experience with SCCM
Experience with O365
Scripting
2-4 years of experience, experience in enterprise with 500+ users are preferred
Office productivity applications, including Microsoft Office, Outlook, & Teams, Adobe, etc.
Apple and Android mobile devices
Dell laptop, desktops, monitors, and other peripherals
General IP/Wifi network knowledge
Basic network knowledge, including IP, DNS, DHCP, Routing, Switching, Wifi
Intermediate knowledge of installing and uninstalling applications using GUI and command line
Basic understanding of break fix troubleshooting Ingram specific applications, including internally developed and 3rd party applications
Intermediate understanding of Active Directory, Azure AD & Exchange Online including managing users, groups, and computers
A/V and Conference Room equipment
Network and local printers
Desk phones(Cisco) and headsets
Strong verbal and written communication skills
Effective interpersonal skills
Experience working in a team-orientated, collaborative environment