Application Support Engineer

Foley

Georgia (VT)

Remote

USD 67,500 - 82,500

Full time

14 days+

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Benefits offered by this job

Generous vacation and sick leave

401K plan with match

Multiple medical, dental, and vision plans

Opportunities for professional growth

Collaborative work environment

Job summary

Join a forward-thinking company as an Application Support Engineer, where you'll play a crucial role in delivering top-notch application support to both internal and external customers. This exciting position allows you to leverage your technical skills in SQL and application monitoring while collaborating with talented teams in an innovative environment. With a strong focus on customer service and continuous improvement, you'll contribute to a culture that values teamwork and professional growth. If you're ready to make a significant impact and grow your career in a dynamic setting, this opportunity is perfect for you.

Qualifications

2+ years of experience in Application Support.
Proficiency in SQL for troubleshooting data issues.
Experience with monitoring application logs.

Responsibilities

Provide Level 2 support for internal and external customers.
Review, write, and optimize SQL queries.
Collaborate with Scrum teams to enhance product offerings.

Skills

Application Support

SQL

Customer Service

Datadog

.NET

Agile/Scrum

Problem-Solving

Education

Bachelor's Degree in IT or related field

Tools

Datadog

Support Ticketing Systems

Job description

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At Foley, we are revolutionizing the way companies recruit, screen, and monitor drivers. This is an exciting time for us as we scale our B2B vertical SaaS business and modernize our products for the future. If you are a strategic thinker who thrives in complexity, is energized by impact, and wants to work with a team passionate about building great products and helping customers, we would love to talk to you.

We believe in Teammateship, Grit and Innovation .... our core values. Whether collaborating internally or assisting customers, we approach every challenge with humor, optimism, and a commitment to success.

APPLICATION SUPPORT ENGINEER

As an Application Support Engineer, you will join our growing Technology Operations (TechOps) team to ensure that our internal and external customers receive best-in-class application support. You'll be responsible for resolving technical issues, monitoring application logs (using Datadog), reviewing and writing SQL queries, and working with our Scrum teams to deliver new products, features, and workflow enhancements. Communication, innovation, drive, and a positive attitude are essential to success in this role.

This position requires solid proficiency in application support (2+ years), comfort with support ticketing systems, and a commitment to excellent customer service.

This is a REMOTE option - Those residing in AZ, CT, FL, GA, IL, IN, MA, NE, NH, NJ, NY, NC, PA, SC, TN, TX, & WI are welcome to apply!

The Compensation for this position starts at $75,000

At Foley, we value our employees and treat them with respect while providing them with opportunities to make a difference. In addition to contributing on an individual level, you will be expected to help foster an environment of safety, collaboration, and learning within our development organization. Your communication skills, innovation, drive, and positive attitude will be essential to success in this role.

What You Will Do

In your first 30 days, you will

Learn how Foley's products and services work, and how we can have a positive impact on our customers' businesses
Meet and get to know your teammates and stakeholders across our engineering and TechOps organizations
Familiarize yourself with our ticketing system, processes, and tools for development and deployment
Begin monitoring application health using Datadog and responding to real-time alerts

Within your first 6 months, you will

Provide Level 2 support for both internal and external customers, troubleshooting application issues, prioritizing tickets, and ensuring high-quality resolutions
Review, write, and optimize SQL queries to assist with data-related requests, ensuring data accuracy and timely updates
Collaborate with cross-functional Scrum teams to enhance our product offerings, providing insights from a support perspective
Investigate, diagnose, and escalate complex technical issues in alignment with established processes
Contribute to documentation and knowledge-base articles, improving our support processes and team efficiency
Foster a culture of collaboration, continuous improvement, and customer-centric

What We'd Like You To Have

2+ years of experience in Application Support, with demonstrable outcomes in ticketing systems and customer service
Proficiency in writing and reviewing SQL (queries, stored procedures, troubleshooting data issues)
Experience monitoring application logs and working with alerting tools (Datadog experience highly preferred)
Familiarity with .NET, C#, or other similar programming languages (ability to read/write C# is a plus)
Strong interpersonal skills, with the ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders
Experience in an Agile/Scrum environment, collaborating closely with engineering, QA, and operations teams
Ability to multitask, prioritize, and remain calm in high-pressure situations
Strong problem-solving skills, a creative mindset, and a willingness to learn new tools and technologies

What You'll Love About Foley

The People: Our close-knit, exceptionally talented teams are the heart of Foley. Our employees and customers consistently highlight our team spirit. Check out our customer feedback on Trustpilot.

Outstanding Benefits: Choose from 3 medical plans, 2 levels of dental, and 2 levels of vision plans. Enjoy generous vacation, sick, and personal time off, plus a 401K plan with a match. We support your well-being so you can live your best life.

Ideas Over Egos: In our entrepreneurial environment, you have the freedom to explore new ideas and approaches, backed by a collaborative team.

Professional Growth: We prioritize internal growth and encourage employees to apply for new opportunities. Our People Operations team is here to help you plan and achieve your career goals.

Our Environment: We celebrate success and believe in transparency and teamwork. We invest in collaboration tools to ensure face-to-face interactions, even in a virtual space. Many of our roles are remote, but we ensure our employees remain engaged and connected.

What We Do, How We Do It

Many companies handle recruitment, background screening, and regulatory management in a fragmented way, using different vendors for recruitment, screening, and regulatory requirements. This approach is inefficient, costly, and increases the risk of overlooking important details.

At Foley, we offer a seamless platform that manages recruitment, screening, and regulatory requirements under one roof. By integrating powerful technology with our deep expertise, we provide a comprehensive and superior experience for our customers.

Where We're Headed

We are continuously developing new solutions to address future challenges in recruitment, screening, and regulatory management. Our focus is on leveraging extensive data collection and innovative technologies, such as predictive analytics, to identify top talent and assess company risks. Our goal is to deliver cutting-edge solutions that drive success.

What It's Like To Work With Us

Diving Deep: Become an expert in a niche industry
Continual Growth: Advance your career and skills
Lifelong Friends: Build lasting relationships along the way

We are a 250+ person company on the brink of explosive growth, thanks to our AI-powered technology and predictive analytics. If you're ready to join our journey, visit us at www.foleyservices.com

Ready to join our TechOps team as an Application Support Engineer? Apply now and let's explore how your skills and experience can help us deliver an even better experience for Foley's customers!

Keywords:

Technical Support Engineer

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Technical Support Analyst

Application Maintenance Engineer

Technical Support Specialist

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Customer Support Engineer

Technical Operations Engineer

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Support Developer

Seniority level