Senior Client Success & Strategy Manager (Hybrid)

Highmark Health; Camp Hill (Cumberland County); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Highmark Inc. is seeking a client-focused professional to partner with assigned Client Managers, maintaining and growing existing business and ensuring positive account relationships across complex, multi-product accounts.

The role supports proposal preparation, financial analysis, and development of implementation specifications, coordinating with internal teams to deliver top-tier service and client satisfaction.

Qualifications

• 3+ years of related, progressive experience.

Responsibilities

• Partner with assigned Client Manager to maintain and grow existing business and ensure positive account relationships.
• Assist in the preparation of benefit design analysis for specialized proposals and quotes.
• Run financial reports or perform basic financial analysis on utilization data and market research.
• Develop detailed specifications for implementation of new products for clients.
• May conduct enrollment meetings during the account renewal process.
• Analyze operational business problems and provide problem resolution and effect change to all facets of the company.
• Leverage internal resources to bring the best service and problem resolution to assigned accounts.
• Work closely with Sales Support Analysts responsible for account processing and set-up to ensure accurate and seamless service delivery.
• Develop documents and processes to ensure effective communication via work plans for all account implementation activities.
• Function as the primary contact for the resolution of the day to day account service issues.
• Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
• Adapt procedures, processes to meet the more complex requirements of the position.
• Provide direction to other incumbents.
• Solve complex problems taking a broad perspective and developing innovative solutions.

Skills

Service orientation

Diligence

Problem Solving

Communication

Drive for Results

Evaluates Critically

Influence

Persistence

Planning and Organizing

Job description

Highmark Inc. is seeking a client-focused professional to partner with assigned Client Managers, maintaining and growing existing business and ensuring positive account relationships across complex, multi-product accounts.

The role supports proposal preparation, financial analysis, and development of implementation specifications, coordinating with internal teams to deliver top-tier service and client satisfaction.