Senior Client Success & Solutions Manager

Highmark; Camp Hill (Cumberland County); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Highmark Inc. is seeking a Sales/Account Management professional to partner with Client Managers, grow existing business, and maintain strong account relationships across large groups.

The role includes preparing proposals, meeting materials, and sales collateral during renewals, and coordinating with internal teams to meet account objectives. This hybrid role supports national accounts and complex benefit designs, requiring at least 3 years of related experience and a life/health producer

Qualifications

• 3+ years of related, progressive experience.
• State; Life, Accident & Health producer license required or must be obtained within 45 days of hire.

Responsibilities

• Partner with Client Managers to maintain and grow existing business and keep positive relationships.
• Assist in preparing benefit design analyses for specialized proposals and quotes.
• Run financial reports or perform basic financial analyses on utilization data and market research.
• Develop detailed specs for implementing new products for clients.
• May conduct enrollment meetings during renewals.
• Analyze operational problems and provide solutions affecting multiple parts of the company.
• Leverage internal resources to deliver best service and issue resolution.
• Collaborate with Sales Support Analysts for accurate service delivery.
• Create docs and processes to communicate work plans for implementation activities.
• Serve as the primary contact for day-to-day account service issues.
• Support customers during contract implementation and ongoing relationship management.
• Adapt procedures to meet complex requirements; provide guidance to others.
• Solve complex problems with broad perspective and innovative solutions.
• Other duties as assigned.

Skills

Service orientation

Diligence

Problem Solving

Communication

Drive for Results

Evaluates Critically

Influence

Persistence & Resilience

Planning and Organizing

Job description

Highmark Inc. is seeking a Sales/Account Management professional to partner with Client Managers, grow existing business, and maintain strong account relationships across large groups.

The role includes preparing proposals, meeting materials, and sales collateral during renewals, and coordinating with internal teams to meet account objectives. This hybrid role supports national accounts and complex benefit designs, requiring at least 3 years of related experience and a life/health producer