Clinical Client Success Leader (Hybrid)

MPOWERHealth; Savannah (GA); Hybrid; USD 85,000 - 110,000; Full time

Job summary

MPOWERHealth is seeking a Clinical Client Success Manager to manage client accounts, communicate proactively, and provide operational support for clinical services. The role emphasizes customer engagement and retention across multi-state clients, with a hybrid work structure and regular interaction with senior management.

The position requires 3–5 years in account management within healthcare revenue cycle management, strong communication and relationship-building skills, and the ability to

Qualifications

• Bachelor’s degree or equivalent with relevant healthcare experience.
• 3–5 years in an Account Manager or similar role handling clinical or revenue-cycle clients.
• Experience developing executive-level client relationships, including negotiation and polished communication.

Responsibilities

• Oversee routine management of client accounts and proactive communication.
• Lead cross-functional efforts to meet client service objectives and SLAs.
• Onboard new clients and coordinate with internal teams during implementation.
• Drive client engagement and retention through data-driven reviews and escalations.
• Manage high-visibility client relationships and lead recurring client meetings.

Skills

Account management

Client relationships

Cross-functional teamwork

Analytical thinking

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

MPOWERHealth is seeking a Clinical Client Success Manager to manage client accounts, communicate proactively, and provide operational support for clinical services. The role emphasizes customer engagement and retention across multi-state clients, with a hybrid work structure and regular interaction with senior management.

The position requires 3–5 years in account management within healthcare revenue cycle management, strong communication and relationship-building skills, and the ability to