Senior Client Success Manager (Hybrid/Remote)

Highmark Health; Pierre (SD); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Highmark Health in the United States seeks an Account Manager to maintain and grow existing business, assist in proposals, and resolve client issues across departments. The role covers large accounts and requires collaboration with Client Managers and Sales Support.

Responsibilities include financial analysis, benefit design, enrollment meetings, and ensuring high customer satisfaction. Travel is required; hybrid or remote work is possible within 50 miles of an office with on-site 3 days/week.

Qualifications

• 3+ years of related, progressive experience.
• Strong service orientation and problem solving.
• Excellent communication and planning skills.
• Ability to handle complex accounts and drive results.
• Licensing: Life/Health producer license or eligibility.

Responsibilities

• Partner with Client Managers to maintain and grow existing business.
• Prepare benefit design analyses for proposals and quotes.
• Run basic financial analyses on utilization data and market research.
• Develop specifications for implementation of new products.
• May conduct enrollment meetings during renewals.
• Resolve day-to-day account service issues and ensure customer satisfaction.

Skills

Service orientation

Diligence

Problem Solving

Communication

Drive for Results

Evaluates Critically

Influence, Persistence & Resilience

Planning and Organizing

Education

State life/health producer license required or within 45 days of hire

Job description

Highmark Health in the United States seeks an Account Manager to maintain and grow existing business, assist in proposals, and resolve client issues across departments. The role covers large accounts and requires collaboration with Client Managers and Sales Support.

Responsibilities include financial analysis, benefit design, enrollment meetings, and ensuring high customer satisfaction. Travel is required; hybrid or remote work is possible within 50 miles of an office with on-site 3 days/week.