Senior Client Success & Strategy Lead

Dentsu Aegis Network Ltd.; New York, Northern (NY, KY); Hybrid; USD 114,000 - 126,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Short-term and long-term disability

401k

Flexible paid time off

15 paid holidays per year

Paid sick and safe leave

Paid parental leave

Job summary

Dentsu Aegis Network Ltd. in New York seeks an Associate Director, Client Engagement to lead and support Amplifi client success efforts, collaborating with Solutions, Strategy, Partnerships, and Revenue Operations to optimize services and drive revenue opportunities.

The role focuses on onboarding new clients, managing senior teams, and delivering actionable insights on performance and alternative income streams for the Amplifi group.

Qualifications

• Bachelor’s degree in Business, Media, Communications, Finance or related field.
• 7+ years in a video, digital, programmatic, social activation or investment role.
• Experience in media tools such as MediaOcean, Prisma, National Toolkits, Spot Toolkits.
• Proven experience in client success, account management, or related fields within the media or agency space.
• Excellent organizational and multitasking skills with attention to detail.
• Deep understanding of media math and marketplace trends.
• Strong leadership skills with experience managing cross-functional teams.
• Exceptional problem-solving abilities and a proactive approach to resolving challenges.
• Advanced computer skills (MS Word, Excel, PowerPoint) and numeracy skills.

Responsibilities

• Lead and support designated Senior Manager(s) and team(s) in the management of Amplifi-op­ted in accounts.
• Collaborate with pillars (Solutions, Strategy, Partnerships, Revenue Ops) to escalate issues and deliver solutions.
• Develop, refine, and implement processes around Amplifi products to optimize efficiency and client satisfaction.
• Partner with senior leadership to onboard and integrate new clients into the Amplifi group.
• Analyze client performance and identify alt income opportunities for senior management.
• Serve as subject matter expert on alternative income streams for Amplifi and partners.
• Oversee execution of alt income strategies to meet financial targets.
• Meet with Senior Managers to review accounts, track progress, and assess impact on revenue forecasts.

Skills

Leadership

Client success

Account management

Media math

Cross-functional teamwork

Analytical thinking

Numeracy

MS Office

Problem solving

Education

Bachelor’s degree in Business, Media, Communications, Finance or related field

Tools

MediaOcean

Prisma

National Toolkits

Spot Toolkits

Job description

Dentsu Aegis Network Ltd. in New York seeks an Associate Director, Client Engagement to lead and support Amplifi client success efforts, collaborating with Solutions, Strategy, Partnerships, and Revenue Operations to optimize services and drive revenue opportunities.

The role focuses on onboarding new clients, managing senior teams, and delivering actionable insights on performance and alternative income streams for the Amplifi group.