Associate Director, Client Success & Growth

dentsu; New York (NY); On-site; USD 114,425 - 125,500; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401k

Flexible PTO

15 paid holidays per year

Paid sick leave

Paid parental leave

Job summary

Dentsu's Amplifi unit seeks an Associate Director, Client Success in New York to lead and mentor the team managing all opted-in accounts for the designated operating company. You will drive alignment with Solutions, Strategy, Commercial Partnerships, and Revenue Operations to resolve issues and optimize processes while exceeding targets.

You will partner with senior leadership to onboard new clients, analyze performance, and provide actionable insights, while ensuring exceptional client

Qualifications

• Bachelor’s degree in Business, Media, Communications, Finance or related field.
• 7+ years in a video, digital, programmatic, social activation or investment role.
• Experience in media tools such as MediaOcean, Prisma, National Toolkits, Spot Toolkits.
• Proven experience in client success, account management, or related fields within the media or agency space.
• Excellent organizational and multitasking skills with attention to detail.
• Deep understanding of media math and marketplace trends.
• Strong leadership skills with experience managing cross-functional teams.
• Advanced computer skills (MS Word, Excel, PowerPoint) and numeracy skills.

Responsibilities

• Lead and support designated Senior Manager(s) and team(s) in the management of all Amplifi-opted in accounts.
• Collaborate with pillars to escalate issues, troubleshoot challenges, and deliver actionable solutions.
• Drive development and implementation of processes to optimize efficiency and client satisfaction.
• Partner with senior leadership to onboard and integrate new clients into the Amplifi group.
• Conduct analysis of client performance and alternative income opportunities to provide insights.
• Serve as a subject matter expert on alternative income streams for leadership.
• Oversee execution of Amplifi’s alternative income strategies and revenue targets.
• Meet with Senior Manager(s) to status accounts and analyze impact on revenue forecasts.

Education

Bachelor’s degree in Business, Media, Communications, Finance or related field

Tools

MediaOcean

Prisma

National Toolkits

Spot Toolkits

Job description

Dentsu's Amplifi unit seeks an Associate Director, Client Success in New York to lead and mentor the team managing all opted-in accounts for the designated operating company. You will drive alignment with Solutions, Strategy, Commercial Partnerships, and Revenue Operations to resolve issues and optimize processes while exceeding targets.

You will partner with senior leadership to onboard new clients, analyze performance, and provide actionable insights, while ensuring exceptional client